How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:

  • You don’t receive the item
  • You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute to a claim. We'll review the claim and decide on reimbursement.

To open a dispute:

  1. Go to Resolution Centre.
  2. Click Dispute a Transaction.
  3. Select the button beside the transaction you want to dispute, then click Continue.
  4. Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:

  • Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
  • Where an item has not been received, please ensure you have given the seller enough time before opening a dispute.

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