How do I close a PayPal dispute or claim?

If you close a dispute or a claim it’s important to be aware that the claim can’t be reopened. Closing a dispute tells us that the dispute or claim has been resolved to your satisfaction.

To close a dispute or claim:

  1. Go to Resolution Centre.
  2. Select Open cases in the drop down menu and find the claim you wish to close.
  3. Click the Case ID link (e.g. PP-111-222-333) under the Case column.
    • If the case is in the Dispute phase click Close Dispute
    • If your case is in the Claim phase click Cancel this claim.
  4. Enter any comments in the comment box and continue to close your dispute or claim.

Learn more about Disputes and Claims for Buyers.

Closing disputes for sellers:

If you’re a seller you will not be able to close claims filed against you. Instead you’ll have the option to offer a full or partial refund to resolve them:

  • If you offer a full refund the dispute or claim will be closed immediately
  • If you offer a partial refund the buyer must agree before the dispute can be closed.

Learn more about Disputes and Claims for Sellers.