How do I cancel a payment?
You may only cancel a payment if it appears in your account 'Activity', under ‘Pending payments’ and, when you click on it, the status shows as Unclaimed. You’ll notice a ‘Cancel’ button next to the payment.
To cancel a pending/unclaimed payment:
- Go to Activity.
- Find the payment you'd like to cancel, and click Cancel.
If someone refuses to issue a refund but you feel you’re entitled to one, you may open a dispute.
Although these are different transactions, we can also give you advice on whether or not you can cancel a Subscription or a Withdrawal.