How can I release my payment(s) on hold?

You can help to release the eligible payments by following one of the below steps:

  • Add Tracking. Use one of our approved shipping carriers and we’ll release the hold 1 day after the courier confirmed delivery.
  • Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book). You'll get your money 7 days after verification. 
  • Print Royal Mail or Parcelforce postage labels with us. We’ll track the item and release the hold 1 day after the courier confirmed delivery.
Otherwise, the payment will be released up to 21 days after you received it, provided there aren't any issues with your transaction or account. 

Here’s how to add tracking information or change the order status: 
  1. Go to your Activity
  2. Find the transaction you would like to update, then click Get your money
  3. If you sold a product, select Product to add tracking information or print shipping label directly. 
  4. If you sold an intangible item or service, select Service or virtual product to confirm order status. 
  5. Click Submit
Once you click 'Submit', the buyer receives an email notifying them that you entered the shipment tracking information for this transaction (if applicable). The email includes the tracking number, order status, and shipping company.