How can I release my payment(s) on hold?
You can help to release the eligible payments by following one of the below steps:
- Add Tracking. Use one of our approved shipping carriers and we’ll release the hold 1 day after the courier confirmed delivery.
- Update the order status if the held payment is for a service or intangible item (e.g. piano lessons, e-book). You'll get your money 7 days after verification.
- Print Royal Mail or Parcelforce postage labels with us. We’ll track the item and release the hold 1 day after the courier confirmed delivery.
Here’s how to add tracking information or change the order status:
- Go to your Activity.
- Find the transaction you would like to update, then click Get your money.
- If you sold a product, select Product to add tracking information or print shipping label directly.
- If you sold an intangible item or service, select Service or virtual product to confirm order status.
- Click Submit.