Can I cancel a PayPal payment?
Note: Some hyperlinks in our articles may not work within the PayPal app.
Some payments can be cancelled while others cannot. You may only cancel a payment in your 'Pending' payments which shows as Unclaimed, meaning it hasn’t reached the intended recipient. These payments are displayed with a ‘Cancel’ button alongside.
To cancel a pending payment from your PayPal app:
- Tap See Activity.
- Select the payment you want to cancel.
- Tap Cancel Payment.
To cancel a pending payment from your computer:
- Go to Activity.
- Locate the pending payment.
- Click Cancel.
- On the next page click Cancel Payment.
If a payment is Completed this means the money has already reached the other party, so it can’t be cancelled.
You may still ask the recipient for a refund. If you’re refused a refund, but feel that you’re entitled to one, you can open a dispute to discuss this with the seller via the Resolution Centre*. If this doesn’t help you can escalate your dispute to a claim, for PayPal to resolve if necessary.
* The Resolution Centre is not available on the PayPal app but you can access it via the PayPal website on your desktop.