Can I cancel a PayPal payment?
Note: Some hyperlinks in our articles may not work within the PayPal app.
Some payments can be cancelled while others cannot. You may only cancel a payment in your 'Pending' payments which shows as Unclaimed, meaning it hasn’t reached the intended recipient. These payments are displayed with a ‘Cancel’ button alongside.
From your PayPal app, here's how to cancel a pending payment:
- Tap See Activity.
- Select the payment you want to cancel.
- Tap Cancel Payment.
From your computer, here's how:
- On the Activity page, locate the pending payment.
- Click Cancel.
- On the next page click Cancel Payment.
If a payment is Completed this means the money has already reached the other party, so it can’t be cancelled.
You may still ask the recipient for a refund. If you’re refused a refund, but feel that you’re entitled to one, you can open a dispute to discuss this with the seller via the Resolution Centre*. If this doesn’t help you can escalate your dispute to a claim, for PayPal to resolve if necessary.
* The Resolution Centre is not available on the PayPal app but you can access it via the PayPal website on your desktop.