Can I get help with digital gift card purchases from PayPal Digital Gifts?

What should I do if I did not receive the email from PayPal Digital Gifts with my code?

To protect account holder security, we may take additional precautions to verify transactions. These usually take a few hours to complete, but can take longer.

If you have waited over 24 hours and still haven't received an email from us then do check your spam or junk folder first before contacting our customer services team (see below).

Where can I find the proof of purchase for a gift card I recently bought?

The email you receive from PayPal with the subject line 'Receipt for Your Payment to PayPal Digital Gifts' serves as your proof of purchase. This information is also available in your PayPal account under Activity.

If you need help with a purchase you made via PayPal Digital Gifts, please:

Email us


Call us

From within the UK call us on: 0800 368 7123*

*Freephone from a BT landline. Calls from other networks may vary and from mobiles will cost considerably more.

or: 02039017000 

Otherwise, from outside the UK, call us on: +353 1 536 4045**

**International call charges may apply.

PayPal service hours

8am to 6.30pm, Monday to Sunday.

Hours of operation may vary during holidays.

See also What if I'm having trouble redeeming a digital gift card bought from PayPal Digital Gifts?