Does PayPal cover my purchase if there's a problem?
Our Buyer Protection covers all eligible PayPal transactions.
To avail of our Buyer Protection, we require that your PayPal account is kept in good standing and that you open a dispute within the correct dispute-filing timeframe.
Go to your Resolution Centre and click Report a Problem.
In a dispute, you can exchange messages with the other party in your Resolution Center to try to solve the problem.
If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since the payment date.
By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Once a case has been closed, it can't be reopened or escalated to a PayPal claim.
We’ll review the case and decide if you're eligible for a refund. If we decide the claim in your favour, we’ll reimburse you for the full purchase price and original shipping costs.
Some items aren’t eligible for our Buyer Protection such as:
- Motor vehicles
- Industrial machinery
- Real estate
- Prepaid cards
- Items that violate our policies
- Friends and Family payments
- Pending authorisations
- Money requests or invoice requests that have not been paid by customers
- Significantly Not as Described claims for wholly or partly custom-made items
- Items intended for resale, including single item transactions or transactions that include multiple items