Gift Voucher
Merchant Terms and Conditions

These terms and conditions govern the Merchant Gift Voucher product and by offering Merchant Gift Vouchers you agree to be bound by these terms and conditions.

Merchant Gift Vouchers is a product that allows you to offer Gift Vouchers for sale through your website. Purchasers may purchase a Gift Voucher for a designated recipient, who may then redeem that Gift Voucher on purchases made with you using PayPal. The purchaser must define the recipient at the time of purchase for Gift Vouchers delivered by email. Once purchased, Gift Vouchers delivered by email may not be transferred to a different recipient. A recipient must have a PayPal account and pay using PayPal to redeem a Gift Voucher. Please note that these terms and conditions do not cover eBay Gift Vouchers or eBay Gift Cards which are offered for sale by eBay.

You are the issuer of the Gift Voucher and PayPal shall provide certain services in connection with its administration. You agree to be bound by the Terms & Conditions of the Gift Voucher and shall not amend or revise such Terms & Conditions in any way. You release PayPal from any and all claims arising in connection with Merchant Gift Vouchers.

Sale & Redemption of Gift Vouchers

Proceeds from the sale of Gift Vouchers are stored in your PayPal account.

For the initial 18 month period following the sale of a Gift Voucher, the Gift Voucher balance is stored in your reserve balance and you shall not have access to such funds unless the Gift Voucher is redeemed. When a Gift Voucher is redeemed, funds, less applicable PayPal fees as described below, are moved from your reserve balance to your available balance via recipient’s PayPal account.

After the initial 18-month period, if a Gift Voucher retains a balance for 18 months, the amount of the remaining balance will be released from the reserve balance, less applicable PayPal fees as described below, and placed in your available balance. Since Gift Vouchers do not expire, a recipient will still be able to redeem the unused value associated with the Gift Voucher. In these types of redemptions, the Gift Voucher value will act as a discount against the recipient’s purchase total and you will not receive the remaining balance from the Gift Voucher. For example, if a recipient uses a $10.00 USD Gift voucher that is more than 18 months old on a $15.00 USD purchase, you will receive only $5.00 USD (less fees), since you will have already received the $10.00 USD in proceeds, less PayPal fees, from the recipient’s Gift voucher when the gift voucher had aged 18 months.

You acknowledge that the system must comply with all applicable laws in connection with unused Gift Voucher balances.

Cancellation/Non-Expiry of Gift Vouchers

You may cancel any unredeemed Gift Voucher at any time provided you refund the full value of the Gift Voucher to the purchaser in accordance with the Gift Voucher terms and conditions and notify the purchaser and, if different, the recipient, of such a cancellation.

Gift Vouchers do not expire. Any unused value associated with a Gift Voucher will remain available to the recipient until spent and you shall honour valid Gift Vouchers until the value associated with such Gift Vouchers is zero.

Account closure: If your PayPal account is closed, by you or otherwise, in accordance with the terms of the User Agreement, then the remaining balance of Gift Vouchers less than 18 months old will be refunded to the purchaser. You will remain fully liable for Gift Voucher balances that are older than 18 months. Refunds on Gift Vouchers purchased using a credit/debit card will have the face value credited to that credit/debit card. Refunds on Gift Vouchers that were not purchased using a credit/debit card will be placed into the purchaser's PayPal account.


You agree not to charge fees in connection with Gift Vouchers, including in connection with their purchase, maintenance and redemption.

PayPal does not charge you any fees when a Gift Voucher is purchased; however, PayPal does charge its standard transaction fees in connection with payments using Gift Vouchers. If a Gift Voucher is redeemed within the initial 18 month period, PayPal charges you standard transaction processing fees at the time of the redemption. If a gift voucher is not redeemed within the initial 18 month period, the remaining balance on the gift voucher is released from the reserve balance. Standard transaction processing fees are charged to you when funds are moved from your reserve balance to your available balance.

Customer Service

You shall provide support for the purchasers and recipients of Gift Vouchers