Frequently Asked Questions (FAQs)

Merchant Gift Vouchers offer greater choices and flexibility for merchants, purchasers and recipients. Anyone with a Premier or Business account can sell gift vouchers on their website and/or via emails.

PayPal's Help Centre features dozens of questions and answers about gift vouchers. Here are a couple of examples:

Q: What is the gift voucher rolling reserve balance?

A: The gift voucher rolling reserve balance is a running tally of proceeds from gift voucher sales. The proceeds remain in the merchant's reserve balance and are transferred to their available balance at the time of redemption or 18 months after the original gift voucher purchase date.

Q: Can a Merchant Gift Voucher for a merchant be redeemed on another merchant's website?

A: No. Merchant Gift Vouchers can be redeemed only for merchandise sold by the merchant. The recipient of a gift voucher clicks the seller's Shopping URL to begin shopping and simply click or enter their redemption code during checkout.

Click the Help link at the top right of any PayPal page to find more answers to questions about PayPal's Merchant Gift Vouchers.