Unauthorised Transactions

You are not responsible for unauthorised payments sent from your PayPal account. If this happens, you need to report it to us.

How the process works:

  1. You give us all the information you have about the transaction.
  2. We'll let you know that we are investigating.
  3. If we find the transaction is unauthorised, we'll refund the entire amount.

Please note that the following do not qualify as unauthorised transactions:

  • A payment made by a family member who has access to the account.
  • A payment you would like to dispute because of a problem with the item received. In this case, please file a Buyer Complaint in the Resolution Centre.

To continue opening a claim, enter the transaction IDs for the payments you believe are unauthorised.


If you do not have any transaction IDs or the transaction you are reporting is not displayed, click the Continue button.


If you would like to open a claim to dispute a payment that you made, click Cancel to return to the page that shows various claim types.