Regarding a recent transaction escalated to a claim

The case for your disputed transaction is now a claim. It is essential you respond to this claim as soon as possible to avoid a default judgement for the buyer. The case in the Resolution Center will tell you what information you need to provide as well as your response deadline. 

We understand disputes and claims are never ideal and can be confusing. Please refer to our timeframes for additional information and timelines on the disputes and claims process. Keep an eye on your emails or check in the Resolution Center for additional status updates or requests for more information from us.