Withdrawal Process

In order to use the E.SUN Global Pass for withdrawal, you will need to have an E.SUN Bank account and ensure that you have enabled the E.SUN online banking service, and link your PayPal account through E.SUN’s online banking service website.

Here’s how to get started:

  1. Open an E.SUN Bank account (TWD or USD bank account, depending on which currency you wish to receive) and ensure that you have enabled the E.SUN online banking service. You can visit E.SUN’s website for more details.
  2. Then log in to E.SUN online banking website and access the PayPal withdrawal service, E.SUN Global Pass. Follow the instruction to link your PayPal account. (We suggest you turn off the pop up blocker to prevent account linkage failure.)

Please note that the name registered on your E.SUN Bank account must match the name registered on your PayPal account. You can visit E.SUN’s website for more details.

Why are you partnering with E.SUN Bank?

Due to regulatory changes in Taiwan, PayPal changed the withdrawal process. We’ve partnered with E.SUN Bank as it is a trusted local bank which is a leader supporting the growth of eCommerce in Taiwan. Our partnership with E.SUN bank allows you withdraw both New Taiwan Dollars and US Dollars into your E.SUN Bank account through E.SUN Global Pass.

I recently signed up with PayPal, what should I do if I need to withdrawal funds?

You will need to have an E.SUN Bank account to withdraw funds from your PayPal account. Please open an E.SUN Bank account (NT Dollar or USD, depending on the currency you wish to receive) now and enable online banking service and log in to your E.SUN online banking and link your PayPal account through E.SUN Global Pass.

How do I set up an E.SUN Bank account for withdrawals?

Open an E.SUN Bank account and enable E.SUN’s online banking service. Please visit E.SUN’s website, or contact E.SUN Customer Service at 0800-30-1313 (landline) or (02)2182-1313 (mobile). Press 2 then 0 to connect with E.SUN’s representatives.

What is the most important tip I need to know while opening an E.SUN Bank account to withdraw PayPal funds?

The name registered on your E.SUN Bank account must match the name registered on your PayPal account. You can help prevent linkage failure by making sure your bank information is correct.

Example: If your PayPal account name is “Wang XiaoMing”, but you use your Chinese name “王小明” to open an E.SUN Bank account, you will not be able to link the 2 accounts.

What is the fee for withdrawal of US Dollars to E.SUN US Dollar bank account?

There will be a 2.5% fee for the withdrawal of US Dollars to your E.SUN US Dollar bank account.
Example: Assume you would like to withdraw USD 200 to your ESUN US Dollar bank account,
PayPal Withdrawal Fee: $200 x 2.5% = $5
Amount you would receive: $200 – $5 = $195

What is the fee for withdrawals from other foreign currencies to NT Dollar?

The currency conversion fee remains unchanged at 2.5% added to the exchange rate. For details, please refer to the User Agreement
Example: Assume you would like to withdraw €100,
Foreign Exchange Rate: 37.39 (includes 2.5% added to the exchange rate)
Amount you would receive: €100 x 37.39 = NT$ 3,739

What is the fee for withdrawal from NT Dollar to NT Dollar?

Presently, there is no fee for the withdrawal of TWD to your E.SUN TWD bank account, and we will keep you informed if there is any change.

How long does it take to withdraw funds from my PayPal account to my E.SUN Bank account?

Please allow 3- 5 working days for the bank to process the transfer and for the funds to appear in your E.SUN Bank account.