PayPal system enhancement in Taiwan

Dear customers,

We’re streamlining our services in Taiwan and our system will be enhanced to ensure that domestic commercial payments will not be processed, in compliance with local laws and regulations.

You will not be able to use your PayPal account registered in Taiwan to send payments to, or receive payments from, other PayPal accounts registered in Taiwan. Please note that you can continue to receive payments from international sales and trading, as well as make payments for purchases of goods or services from overseas merchants.

We sincerely apologize in advance for any inconvenience this may cause. We will continue to enhance our platform and improve our services to serve your needs.

Sincerely,
PayPal

FAQs

Why can’t I receive a payment from my customers in my own country using PayPal? I’ve been doing it for years.

PayPal works to comply with all applicable laws and regulations in every market we operate in. We have enhanced our system to ensure that domestic commercial payments are not processed, in compliance with local laws and regulations. However, you can continue to receive payments from your customers outside your own country.

Why can’t I send a payment to a seller in my own country using PayPal?

PayPal works to comply with all applicable laws and regulations in every market we operate in. We have enhanced our system to ensure that domestic commercial payments are not processed, in compliance with local laws and regulations. However, you can continue to send payments to overseas sellers.

Can you provide a solution for me to receive Taiwan domestic payments?

As domestic payments via PayPal within Taiwan are not enabled at this moment, we are unable to facilitate payment from your buyers residing in your country.

Will it affect other PayPal account services in Taiwan? Or just domestic payments?

You will still be able to receive payments from international sales and transactions, as well as make payments for purchases of goods or services from overseas sellers.

Will my withdrawal to Taiwan E.SUN Bank be impacted by this change?

No. There won’t be any impact on your withdrawals to Taiwan E.SUN Bank.

Is there an additional fee?

The transaction fee for international payments remains unchanged.

I need to use PayPal to pay my domestic supplier/reseller, do I have any other solution?

As domestic payments via PayPal within Taiwan are not enabled at this moment, you may wish to arrange with the other parties on other forms of payments.

Will this impact eBay payment? If the seller’s account is registered in Taiwan, can I complete the payment with this seller?

Domestic payments via PayPal within Taiwan are currently not enabled. Your eBay seller may have other forms of payments.

Are there any exceptions for me to continue my domestic payment? If there is, how can I apply?

At this moment, there aren’t any applicable exceptions available.

I know PayPal users in many other countries can still do domestic payment. Why is it not allowed in Taiwan?

We have different products and controls for different markets and we work to comply with all applicable laws and regulations in every market we operate in.

Can I create a new PayPal account of other country/region to receive payments from Taiwan?

You are required to register your PayPal account in the country in which you reside or your business is domiciled.

Is this restricted by regulation? If yes, by which law or regulation that Taiwan/Taiwan payment is not allowed?

e-Payments Institution Management Regulations ("ePIR").

Is it a temporary shut-down or permanent decision? When will this feature be available again?

PayPal works to comply with all applicable laws and regulations in every market we operate in. We have enhanced our system to ensure that domestic commercial payments are not processed, in compliance with local laws and regulations. We’ll continue to enhance our platform and improve our services to serve your needs.

Does it indicate PayPal’s business in Taiwan is illegal or in danger?

PayPal works to comply with all applicable laws and regulations in every market we operate in. We have enhanced our system to ensure that domestic commercial payments are not processed, in compliance with local laws and regulations.