What can I do if I've changed my mobile number and can't log in?

If you've enabled 2-step verification for login, make sure to update the mobile number listed in your PayPal account when you switch to a new number. Otherwise, the access code will still be sent to your old number and you won't be able to log in to your account.

If you're having trouble logging in, you may need to recover access to your PayPal account.

Once you regain the access, please update your mobile number in the account right away. You can also choose to deactivate 2-step verification at any time. Here's how:

  1. Go to your Settings.
  2. Click Security.
  3. Click Update next to "2-step verification."
  4. Click Turn Off next to "2-step verification."