Items Not Covered

Intangible items like digital goods or services, real estate, motorized vehicles, custom made items, travel tickets, industrial machinery, prepaid cards, anything you buy in person, money transfers to friends or family, and items that violate our policies. You must open any dispute within 45 days and your account has to be in good standing or you will not be covered.

$0 liability

We’ll email you a receipt confirming the payment whenever you pay with PayPal. If you receive an email for a payment you didn’t authorize, contact us immediately. We’ll act fast to secure your account and investigate.

Full Refunds

Our Buyer Protection Policy helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn’t arrive or match the seller’s description, we’ll help you recover the full purchase price (up to $20,000), including shipping costs.

See full details on eligibility

24/7 Customer Support

PayPal Customer Support is here to assist you if a problem does arise.

We can help you deal with suspicious account activity or resolve a problem with a purchase.

If you have a query, please contact us.

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