Every now and again, something goes wrong with an order. We’re here to help you if it does.
In most cases, the easiest way to settle a dispute is for buyers and sellers to connect, work together to figure out what happened and come to an agreeable solution. Watch our video to see how to resolve a dispute.
Presume good faith
Begin conversations with an open mind and listen patiently to what buyers have to say. Many problems result from miscommunication and simple human error.
Stay focused on solutions
Think long term
Whether you’re a seller or a buyer, claims allow PayPal to investigate the case and determine an outcome. Buyers have 20 days from the time they open a dispute to file a claim. If a buyer files a claim against you, we may ask you to provide some of the following information:
Our information does not constitute legal, financial or business advice. We are not responsible for your decision on disputes and chargebacks. Always do your own research and seek professional advice if needed.