If the payment status is Completed, you need to ask the recipient to send you a refund. You’ll find the recipient’s contact information on the Transaction Details page.

Here’s how to find their contact information:

1. Click Activity at the top of the page.
2. Click the payment in question.
3. Locate your recipient’s contact information, then contact them and ask for a refund.

If you don’t receive a refund, you can open a dispute with PayPal within the timeframe noted in the transaction details. Here’s how to file a dispute:

1. Go to the Resolution Center.
2. Click Report a Problem.
3. Select the transaction you want to dispute, and then click Continue.
4. Read the information on the screen and click Begin.
5. Follow the instructions to finish opening your dispute.