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Why am I receiving emails from PayPal when I don’t have an account?

You may receive emails from us because someone registered a PayPal account with your email. They may have mistakenly typed the email address during sign-up or intentionally used an email address that wasn’t theirs.

A domain provider like Gmail or Hotmail may have also recycled your email address. If you have an email account and don’t use it for a while, the domain provider can reissue it to the public for use by someone else.

If you don't have a PayPal account but are receiving PayPal emails you can email us at UnsolicitedEmail@paypal.com.

You will need to:

  • Email us using the email address that you're receiving PayPal emails
  • Include a statement acknowledging you do not have a PayPal account and would like your email removed from the PayPal system

We can't reply to any general account questions or inquiries via the UnsolicitedEmail@paypal.com address.

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