Policy Updates


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Policy Updates



Notice of Amendment(s) to Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Latvia, Liechtenstein, Lithuania, Malta, Romania, San Marino, Slovakia, and Slovenia PayPal Agreement(s)

Issued: May 10, 2022


This Page

This page details and/or previews updates to PayPal users of changes to the Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Latvia, Liechtenstein, Lithuania, Malta, Romania, San Marino, Slovakia, and Slovenia PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.


Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.


Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.


Amendments to the PayPal User Agreement

Effective August 1, 2022 we are clarifying:

  • the language in the governing law and jurisdiction clause. This reiterates that consumers have mandatory rights to bring cases against us in local courts.
  • the Reversals clause in the User Agreement to make it clearer when PayPal will be able to reverse a payment.

Review the updated User Agreement.


Important notice to all EU and UK customers

As part of PayPal’s continued efforts to manage some necessary changes arising from the United Kingdom’s exit from the European Union, we will be withdrawing from the UK Financial Ombudsman Service’s (FOS) Voluntary Jurisdiction on 1st December 2022. Due to changes to UK rules, since 1st January 2021, we have been, and continue to be, subject to the Compulsory Jurisdiction of the FOS for complaints from certain UK customers (consumers and certain smaller businesses that qualify as a micro-enterprise, small business, charity, trustee or guarantor) about events occurring on or after this date and these customers continue to have the right to refer their complaint to the FOS.

Where you have a complaint that relates to an event that occurred before 1st January 2021, and you are dissatisfied with how PayPal has resolved that complaint in our final response, then you must refer that complaint to the FOS before 1st December 2022.


Introduction of PayPal Generosity Network Terms and Conditions (applicable to Greece only)

Effective August 1, 2022 we are:

Introducing terms and corresponding fees for the PayPal Generosity Network in Greece.

Review the PayPal Generosity Network Terms

Review the updated Consumer Fees.

Review the updated Merchant Fees.


Updates to your SEPA Direct Debit Mandate (applicable to Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, Slovakia and Slovenia)

Effective: May 31, 2022

We are updating your SEPA Direct Debit Mandate by including a field known as “Type of Payment” and listing this as “Recurrent”, which is consistent with the User Agreement in which you provide us with continuous authority when linking a bank account as a funding source to your PayPal account. We will also be updating your SEPA Direct Debit Mandate by including your address.

You will continue to enjoy the benefits of using a SEPA Direct Debit mandate as usual. Please be assured this update will not affect the service you receive in any way.