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Disputes and Claims

Report a problem
  • What should I do if I have a problem with my PayPal purchase?
  • How do I prove that I've sent an item to the buyer?
  • I made a mistake when making a purchase with PayPal. How do I get my money back?
  • I forgot my PayPal password. How can I reset it?
  • What is a chargeback, and why did I get one?
  • What is Buyer Abuse?
  • How do I report unauthorized PayPal account activity?
  • How can I make a formal complaint to PayPal?
Dispute status
  • Can I provide additional information or evidence to help resolve a claim via PayPal?
Open a dispute
  • What should I do if I have a problem with my PayPal purchase?
  • How do I escalate a dispute to a claim?
Fraud and security
  • How do I report potential fraud to PayPal?
  • What is PayPal's approach to privacy and the Privacy Statement?
  • How do I report a fake PayPal email or website?
  • What can I do to avoid fraudulent sellers?
  • Why is my PayPal account limited?
  • What is Buyer Abuse?

More ways to get help

  • Community Forum
    Find answers or join the conversation
  • Resolution Center
    Resolve transaction or account issues
  • Contact us
    Contact Customer Service

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