If you complete an authorization and no longer wish to capture the funds, you must void it. Authorizations are the only transaction type you can void. After completing a void:
- You can't capture any funds associated with that authorization.
- The funds are released to the customer’s card.
Voiding an authorization cancels the entire open amount. You can void an authorization if:
- The authorization is pending.
- Less than 100 per cent of the authorized amount was captured.
Here's how to void an Authorization:
- Go to your Activity.
- Find the relevant transaction and click Void in the Actions column.