Do I have to file a PayPal Buyer Protection claim within a certain timeframe?

Yes. The first step is to open a dispute within 180 days of your payment and try to work out the problem with the seller through the Dispute Resolution process in the Resolution Center. If you weren't able to resolve the dispute, you can escalate it to a claim with PayPal within 20 days of the date the dispute was opened. Thereafter, the dispute will close automatically and you won't be eligible for PayPal Buyer Protection coverage.

To learn how our dispute process works, review the step-by-step guide in the Resolution Center. Simply log in to your PayPal account, click Resolve a problem in our Resolution Center under "More about your account" on the left of the page, and then click Tutorial: How to dispute a transaction under "Tips for buyers".

To learn more about PayPal Buyer Protection, click Security at the bottom of any PayPal page and click More about Buyer Protection under "Protecting buyers".