Common questions about issuing refunds and troubleshooting tips
Why was the refund I issued taken out of my bank account?
When you send a refund, we’ll always first attempt to debit it from your PayPal balance. If you don’t have enough money in your account, the entire refund will be issued from the primary bank account linked to your PayPal account. It usually takes 3 to 5 one business days for bank payments to complete and become available in your buyer’s PayPal balance.
Even if the refund status says complete in your PayPal account, it could still take a few days for the bank to process (every bank’s processing times varies).
Will I get my transaction fee back?
- If you refund a payment for goods or services, there are no fees to issue the refund, but the fees you originally paid as the seller are not returned to you. The amount of the refunded payment will be deducted from your PayPal account. Learn more about transaction fees.
- If your buyer originally paid using their American Express card, you were not charged a fixed fee, and the entire transaction fee will not be refunded.
My buyer says they haven’t received their refund. Why?
If your buyer used their bank account to make this purchase, the refund may still be processing. It usually takes 3 to 5 days for bank payments to complete and become available in your buyer’s PayPal balance. Additional time may be needed, depending on the buyer's bank. You can find an estimated clearing date for the refund near the payment status on the Transaction Details page.
If your buyer used a debit or credit card to make this purchase, the amount is refunded to that card. Refunds to credit or debit cards can take up to 30 days depending on the card company involved.
If your buyer used PayPal Credit to make this purchase, the amount is refunded to their PayPal Credit account.
Can I cancel a refund?
Once a refund has been sent, it cannot be canceled.