Frequently asked questions

You must be a registered PayPal Singapore account holder and be a resident of Singapore.

To file a claim, please click on https://www.chubbclaims.com/travelprotection/sg-en/welcome.aspx. Here are some things to take note of before filing your claim:
- You must submit your claim within 30 days of the event causing your cancellation.
- You must complete ALL relevant sections and questions in the claim form that relate to your claim in full. Missing details will result in us having to contact you for clarification, which will delay the assessment of your claim.
- Make sure you collate and attach to your claim form ALL required supporting documents related to your claim. Failing to provide required supporting documents will result in us having to contact you for clarification, which will delay the assessment of your claim.
- To facilitate the prompt assessment of your claim, please submit your claim form and supporting documents here. https://www.chubbclaims.com/travelprotection/sg-en/welcome.aspx
- Once submitted, you should expect to receive confirmation of your claim number within 3 days.
- If you have any questions about your claim, please contact Chubb's Claims team at travelclaims.sg@chubb.com or call +65 6299 0988, remembering to quote your policy and claim number.