How do I update or provide more information on my incidents?

Here's how:

  1. Click My Stuff.
  2. Log in and open the incident that you want to update.

    Note: For security reasons, your Technical Support website password is different from the password for your PayPal account. To create a new password, click Forgot your username or password?
  3. Click Update Question.
  4. Enter information in the Results or Additional Information fields.
  5. Click Submit Update to Question.