I forgot the password for my PayPal account. How do I reset my password?

If you've forgotten your PayPal password but you remember your email address, here's how to regain access to your account:

  1. Go to the password reset page.
  2. Enter the email address that you registered on your PayPal account, and click Next.
  3. Select your preferred option to confirm your account ownership, and click Next.
    • If you choose to Receive an SMS, enter the 6-digit security code we send to your mobile and click Next.
    • If you choose to Have us call you, you'll see a code on the next screen. Use it when you get our call.
    • If you choose to Receive an email, enter the 6-digit security code we email to you and click Continue. We may ask you to confirm your card number.
    • If you choose to Answer your security questions, enter your answers and click Confirm. We may ask you to confirm your card number.
    • You may also be given the option to Confirm through Facebook Messenger. If you choose to use this method, click Send Code, enter the 6-digit security code we send to your Messenger and click Confirm.
    • If you have one or more Google email accounts registered to your PayPal account, you may be given the option to Sign in with Google to confirm your account ownership.
  4. Create a new password.

Tip: Your PayPal password should be 8-20 characters long and include at least one number or symbol (like !@#$%^).