Ask our Business Community
Get started and join the conversation to use PayPal for business in the Headstart Community.
How do I update or provide more information on my incidents?
- Click My Stuff.
- Log in and open the incident that you want to update.
Note: For security reasons, your Technical Support website password is different from the password for your PayPal account. To create a new password, click Forgot your username or password?
- Click Update Question.
- Enter information in the Results or Additional Information fields.
- Click Submit Update to Question.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.
How do I update my Java cacerts keystore?Here's how: Go to the Symantec Primary PCA Root Certificates download page at https://www.symantec.com/page.jsp?id=roots. Locate VeriSign Class 3 Primary CA under Root 3. Right-click Download Root Now and save the linked VeriSign-Class 3-Public-Primary-Certification-Authority-G5.pem file. For this document, we'll be storing it in C:\temp\. Make a copy of the How do I verify my PayPal account?By getting verified, you'll not only gain more credibility with your sellers and buyers, but also remove the withdrawal limit on your account. You can verify your PayPal account by adding and confirming your bank account or credit or debit card. When your account is verified, the withdrawal How do I update my API integration for Pro Hosted to account for the updated return URL?If you've hard-coded the Pro Hosted Solution URL in your code instead of always reading the URL from the API response, you should be aware that PayPal has updated the return URL in the API response to also support the mobile template. To correct your integration, use the following instructions. There are two Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can What should I do if my account is restricted because I didn't provide the requested FATCA information?Even if your account is restricted, you'll be able to log in and access the FATCA information. From your account, you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you have: Provided all requested information, How do I update the Java SDK?If you modify SDK source code or properties files, you must rebuild the SDK to reflect these changes. Here's how to rebuild the PayPal SDK: Install the Ant build software, which the SDK uses to build itself. You can download Ant from http://ant.apache.org/. After you install the software, How do I clear my log-in information from the PayPal checkout?When you pay with PayPal, you can have PayPal remember your email address and your password on some websites. If you don't want PayPal to remember you at checkout, here's how to change your settings: Log in to your PayPal account. Click Settings (the gear icon) at the top How do I view or edit my PayPal account information?Your profile summary contains your registered personal information while your wallet contains your financial information. To view or edit your personal information, such as your registered phone numbers, email addresses, and postal addresses, please go to your Settings. To view or edit your financial information, such as your How do I edit the information in my PayPal Payments Standard buttons?How you edit your item information depends on whether your site uses a third-party shopping cart or PayPal payment buttons. Third-party shopping carts If you're using a third-party shopping cart, refer to that cart's documentation. The cart itself will control all buttons, appearance, and so on. Unencrypted buttons What is PayPal.Me?PayPal.Me is a faster, easier way to get paid through PayPal. Just share your unique PayPal.Me link with your customers. They can simply tap on your link, type in the amount and confirm to pay. They don’t even have to know your email address or install the PayPal What happens if I don't provide the FATCA information PayPal requests?If you're a new account holder, you'll be required to complete the certification requested by PayPal to comply with FATCA within 90 days of opening your account. If you don't complete it within 90 days, you'll no longer be able to send funds from, or receive funds into How do I get an Adaptive Payments API application ID?Important: Adaptive Payments is now a limited release product. It's restricted to select partners for approved use cases and shouldn't be used for new integrations without guidance from PayPal. To receive access to build an Adaptive Payments payment structure, you must receive approval from PayPal’s Developer Platform Application What are reserves? Why is there a reserve on my PayPal account?A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that you’re able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use What FATCA documentation does PayPal collect and how do I provide it?According to FATCA, the information that must be collected may include, but is not limited to, the account holder’s address and US TIN (if a U.S. person) or other TIN. A business entity can be required to provide: Its country of incorporation. Its business type or classification under What is Instant Update API and how can it help my business? PayPal Instant Update API is a feature of Express Checkout that lets customers view postage options, insurance choices and tax totals at the beginning of the checkout process. Studies show that buyers are more likely to complete checkout when more transaction details appear sooner and when there are What does it mean if my PayPal account access is limited?When your account access is limited, it means you won’t be able to do certain things on your PayPal account. For example, you might not be able to send or withdraw funds. Most of the time, you can fix this by visiting the Resolution Centre and providing some What does FATCA require PayPal to report?If we determine that an account is reportable under FATCA (based on its analysis of account holder information), we must either report information to the local tax authority of the account, or to the IRS if the applicable account balance has reached a certain threshold. The reportable information What reporting options are available for PayPal for Marketplaces? Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. PayPal for Marketplaces provides three reports to help manage day-to-day How do I create a PayPal button using the Wix HTML widget?Although Wix provides its own built-in PayPal button creation tool, it has limited options and may not suit your purchase button needs. Where you need more options, you can use the Wix HTML Code widget, which lets you copy and paste your PayPal created button code into an
Related articles are currently unavailable
Video is not available
You were logged out to help protect your account.