Help Article

Ask our Business Community

Get started and join the conversation to use PayPal for business in the Headstart Community.

How do I update or provide more information on my incidents?

Here's how:
  1. Click My Stuff.
  2. Log in and open the incident that you want to update.

    Note: For security reasons, your Technical Support website password is different from the password for your PayPal account. To create a new password, click Forgot your username or password?
  3. Click Update Question.
  4. Enter information in the Results or Additional Information fields.
  5. Click Submit Update to Question.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.