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How do I get help with Payflow Pro or Payflow Link?
PayPal has several points of contact for support for Payflow Payment Services:
- Send an email to firstname.lastname@example.org.
- Visit the Contact Customer Service webpage.
- Call Technical Support for your country of residence.
- United States and Canada - Hours of operation: Monday through Friday, 7:00 A.M. to 8:00 P.M. Central Time
- United Kingdom - Hours of operation: Monday through Friday, 9:00 A.M. to 5:30 P.M. Greenwich Mean Time
- Australia - Hours of operation: Monday through Friday, 9:00 A.M. to 5:30 P.M. Australian Eastern Time
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How do I integrate my website with Payflow Link (Advanced)?You may choose to collect detailed transaction data on your web store and then pass the information to Payflow Link. Payflow Link accepts optional data fields that customize the purchase process. This page describes some advanced techniques for passing the optional data fields. For more information about these How do I create a Sandbox account for Payflow Pro (US, AU) or Website Payments Pro Payflow Edition (UK)?Here's how: Log in to your PayPal Manager account and verify that your account is active. Log in to the PayPal Developer Portal. Set up Business and Personal Sandbox test accounts (see How do I create a Sandbox test account?). After you've created a Business Sandbox test account, Our technical support content has moved!To improve and streamline your support experience, we've: Moved our technical support content from www.paypal-knowledge.com to the PayPal Help Center. Moved our technical microsites to www.paypal-notice.com. Technical Support Content To search for information that was previously on www.paypal-knowledge.com, please use the search bar above. Merchant Security Roadmap To How do I set up Payflow Pro with PayPal Sandbox?When testing your Payflow integration using the PayPal Sandbox, you must have a PayPal Sandbox Seller account linked to Payflow Manager before switching your shopping cart/payment module to a Sandbox and Test mode. Start by setting up your Sandbox Buyer/Seller accounts within PayPal Sandbox: How do I create How do I enable my Sandbox test account for PayPal Payments Pro?To test PayPal Payments Pro in Sandbox, you need a Sandbox account that has Payments Pro enabled (otherwise, you'll get an error message). See How do I create a Sandbox test account? for more information. Here's how to enable PayPal Payments Pro on a Sandbox test account: Log How do I create a Sandbox test account?To test your solution in the Sandbox or Test environment, you need to create two Sandbox accounts on our Developer Portal: a Seller Sandbox account and a Buyer Sandbox account. Here’s how to create a Sandbox account: Log in to PayPal Developer Portal. You can use your Live Where can I find test credit card numbers?Test credit card numbers are used within PayPal Sandbox to validate the authorization, capture, and credit transaction flows. Because test credit cards don't include a card verification code (CVV), you can use 123 as the CVV for Visa, MasterCard, Discover and Diners Club or 1234 as the CVV How do I integrate Payflow Pro with Magento Community Edition 18.104.22.168?Using this option will allow your customers to pay with their credit card on your site without being redirected anywhere. Here's how to integrate Payflow Pro with Magento Community Edition 22.214.171.124: Log in to your Magento admin panel. Hover over System, then click Configuration. Click Payment Methods under Why did I get random approvals, declines, and timeouts when testing PayPal Payments Pro with Payflow in the Sandbox?Random approvals, declines, and timeouts usually result when the credit card numbers you're using are associated with many test accounts. The system has difficulty handling multiple requests for these same few numbers. When performing test credit card transactions with a Payflow Pro account linked to a Sandbox account, Why did I get result code 12?Issue PayPal returned result code 12 - Error: Declined. Cause Multiple issues, explained in the next few paragraphs, can produce this result code. Solutions To resolve the issue, take the appropriate actions for each cause: Note: If none of the following solutions resolve the error, have the customer Why did I get API error code 10501?Issue PayPal returned error 10501 - Invalid Configuration. This transaction cannot be processed due to an invalid merchant configuration. Causes Multiple issues, explained in the next few paragraphs, can produce this error: You're trying to process payments on PayPal using a method that isn't enabled on your account. Why did I get result code 125?Issue PayPal returned result code 125 - Declined by Fraud Service. Cause Transactions failed one or more of the fraud filters that are currently deployed on your account. Solution Here's how to prevent future transactions from being declined: Log in to your PayPal Manager account. Click Service Settings. How do I issue a credit (refund) to a customer?About credit refunds A credit transaction (TRXTYPE=C) returns the specified amount to the account holder. You don't need to have the credit card number available if you have the original PayPal reference ID (PNREF) that was issued with the transaction. If you issue a credit referencing a PNREF
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