Help Article

Help Centre > Claims and Limitations/Information on claims and disputes > Can I appeal the outcome of a PayPal claim?

Ask our Business Community

Get started and join the conversation to use PayPal for business in the Headstart Community.

Can I appeal the outcome of a PayPal claim?

Yes. If you're not satisfied with the resolution of your claim, you can appeal the outcome. Here's how:

  1. Log in to your PayPal account.
  2. Click Resolve a problem in our Resolution Centre near the bottom of the page.
  3. Select Closed Cases from the list and find the transaction.
  4. Click the View button in the Action column.
  5. Click Appeal this claim and follow the prompts.

Note: After a claim has been closed, you have 10 calendar days to appeal the decision.

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.