Help Centre > Claims and Limitations/Information on claims and disputes > Can I appeal the outcome of a PayPal claim?
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Can I appeal the outcome of a PayPal claim?
Yes. If you're not satisfied with the resolution of your claim, you can appeal the outcome. Here's how:
- Log in to your PayPal account.
- Click Resolve a problem in our Resolution Centre near the bottom of the page.
- Select Closed Cases from the list and find the transaction.
- Click the View button in the Action column.
- Click Appeal this claim and follow the prompts.
Note: After a claim has been closed, you have 10 calendar days to appeal the decision.
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I can’t resolve the transaction issue with my seller/buyer. How do I escalate a dispute to a claim?If you and your buyer/seller arent able to resolve a dispute, you can escalate the dispute to a PayPal claim. By escalating to a claim, youre asking PayPal to investigate the claim and decide the outcome. Heres how to escalate a dispute to a claim: Go to Resolution I have a problem with a purchase I made via PayPal. How do I open a dispute?When you have any concern with your purchase, we recommend that you always contact the seller directly first. This is often the faster and easier way to clear a misunderstanding and resolve a small issue. If the item you ordered online doesnt arrive or is significantly different from What can I do with PayPal?With PayPal, you can enjoy a safer and easier way to send and receive payments for goods, services and more. Shopping globally with peace of mind Simply link a card to your PayPal account and you can start making payments in over 20 currencies. Instead of entering your How do I report potential fraud like unauthorised activities or fake emails to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it willalso help make the internet a safer place to do business. Here are some types of fraudulent activity and steps to report them: Unauthorised activity on your PayPal account If you Can I reopen my PayPal account?No. Once youve closed your PayPal account, it cannot be reopened. You can open a new account, but it wont include your previous transaction history. What are reserves? Why is there a reserve on my PayPal account?A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that youre able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use How does PayPal for Marketplaces manage disputes?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When something goes wrong with a customers order, the customer can Can I cancel a PayPal payment that I've already sent?If the payment is already completed You cannot cancel a payment youve sent if its status shows Completed in your Activity. Completed means that the recipient has already received or accepted your payment. However, you can contact the recipient directly and ask for a refund, as long as Which banks can I use to top up my PayPal account? You can top up your PayPal account with any of your local bank accounts savings or currentaccount. However, UOB is currently not supported for top-up. Why can't I add my card to my PayPal account?Here are some issues you may encounter when linking and confirming your card: Your card might not be compatible with the PayPal system. Find out the cards you can use with you PayPal accounts. A credit card can be added to only one PayPal account at a time. Can I place PayPal in a Frame or iFrame on my site?PayPal allows its payment pages to appear inside a frame for only the following products: PayPal Digital Goods PayPal Payments Advanced PayPal Payments Pro PayPal Payments Pro Hosted Solution Due to security concerns involving iFrame, the browser you use must be current and secure for iFrame use. Transactions Where can I find PayPal API sample code?The PayPal SDK includes sample code for calling PayPal Web Service APIs. To view the samples, download them from the PayPal SDKs page. Open the README file in each directory for specific information about the samples. For additional sample code, see: REST API Samples.Can I have multiple PayPal accounts?You can have one Personal account and one Business account. You can add more email addresses, debit or credit cards, and bank accounts to your account, but each account must have its own email address andbank accountinformation. Which cards can I use with my PayPal account?You can use Visa, MasterCard, American Express or Discover credit cardsto make payments through PayPal in Singapore. Debit cards displaying a MasterCard, Visa or American Express logo are accepted too. A debit or credit card can be registered to only one PayPal account at a time. For security Where can I find PayPal code samples?PayPal provides a selection of code samples and templates for you to use to accelerate your development. You can use the samples provided within PayPal Developer to select, preview, and implement one or more samples into your development projects. You can also browse additional source code examples through Questions about eBayeBay and PayPal are now separate companies. You may find answers to most of your eBay questions in the eBay Help Centre. Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can Can I provide additional information or evidence to help resolve a claim?Yes, you can send us a fax or upload your information to the Resolution Centre. To upload your information (recommended) or send us a fax: Log in to your PayPal account. ClickResolve a problem in our Resolution Centrenear the bottom of the page. ClickResolvenext to your dispute. ClickResolve Do I have to file a PayPal Buyer Protection claim within a certain timeframe?Yes. The first step is to open a dispute within 180 days of your payment and try to work out the problem with the seller through the Dispute Resolution process in the Resolution Centre. If youre unable to resolve the dispute, you can escalate it to a claim Do I have to file a PayPal Buyer Protection claim within a certain timeframe?Yes. The first step is to open a dispute within 45 days of your payment and try to work out the problem with the seller through the Dispute Resolution process in the Resolution Centre. If youre unable to resolve the dispute, you can escalate it to a claim
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