Ask our Business Community
My payment is on hold due to an open dispute, claim, or chargeback. Why?
When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered "disputed" until the dispute, claim, or chargeback is resolved. This ensures that the funds are available if a refund is needed.
The seller can use these funds to issue a refund anytime during the dispute by using the Refund link in the Transaction Details page.
Once the dispute, claim, or chargeback is resolved, the remaining funds will be released.
You can view the current status of an open dispute or claim in the Resolution Centre by logging in to your account.
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