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Help Centre > Payments/Refunds > What is PayPal Refunded Returns and how do I activate it?

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What is PayPal Refunded Returns and how do I activate it?

The PayPal Refunded Returns service can help to cover the cost of return shipping for eligible items back to the seller. To start requesting refunds on your return shipping costs, click Activate for free on our Refunded Returns page.

If you don’t have a PayPal account just click the Sign Up button on the activation page to get started.

How do I request for Refunded Returns?

Once activated, you can ask for a refund on your return shipping cost for eligible items, up to 15 USD per refund request. To qualify for Refunded Returns, please return the purchased item to the seller within the required timeframe and retain your postage receipt and documentation as outlined within the Terms & Conditions.
 
  1. Go to Activity and locate the transaction of the item you have returned.
  2. Click the transaction and then click Request return shipping refund.
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