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Help Centre > All About PayPal/PayPal basics > What type of postage proof should I submit to PayPal under Seller Protection?

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What type of postage proof should I submit to PayPal under Seller Protection?

To qualify for PayPal Seller Protection, you may need to submit the following postage document to us according to the nature of your case:
  • For an unauthorised transaction, proof of shipment is required.
  • For items not received where the transaction value is less than $750 USD, proof of shipment is required. If the transaction value is equal to or greater than $750 USD, proof of delivery with signature confirmation is required.

Proof of Shipment is an online or physical documentation from a shipping company which should have the following information:
  • Status of "shipped" (or equivalent) and the date of postage.
  • The recipient’s name and address must match those shown on the "Transaction Details" page.
  • The sender’s name and address must match your name and address.
  • Online tracking information showing status of shipment.

Proof of Delivery with Signature Confirmation is an online or physical documentation from a shipping company that includes (or where the shipping company warrants that they have obtained) the following information:
  • A status of "delivered" (or equivalent) and the date of delivery.
  • The recipient’s name and address must match those shown on the "Transaction Details" page.
  • Online documentation that can be viewed at the shipping company’s website and indicates that the item was signed for on delivery.
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