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Help Centre > Claims and Limitations/Close a dispute > Is my transaction eligible for PayPal Seller Protection? How can I check?

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Is my transaction eligible for PayPal Seller Protection? How can I check?

To be eligible for PayPal Seller Protection, you must meet all the following requirements:

  • You must have a PayPal account registered in one of the APAC countries covered under PayPal’s Seller Protection.
  • The transaction must be paid for in a single payment from one PayPal account.
  • The item must be shipped to the shipping address stated on your transaction details.
  • Follow PayPal’s postage requirements.
  • The transaction must be marked by PayPal as eligible or partially eligible for Seller Protection.
  • You must respond to PayPal's requests for documentation (including the postage requirements) and other information in a timely manner.
  • Your eligibility is not otherwise suspended.

To check if your transaction is eligible for Seller Protection, log into your PayPal account, go to the "Activity" page, and then click on the transaction to see details.

For more details about PayPal Seller Protection, please refer to the "PayPal Seller Protection" section of our user agreement by clicking Legal at the bottom of any PayPal page.

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