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What is Payment Review?
Payment Review is an early warning system designed to help protect sellers from fraudulent payments. It's automatic and you don't have to sign up for it.
If we spot a payment that could be high-risk, we'll send you an email within minutes letting you know that your payment is Pending while we investigate. Payment Review investigations typically take up to 24 hours to complete.
If we decide that the payment is most likely legitimate, we'll let you know by email and/or on the Transaction Details page. We'll ask you to send the item and you'll be eligible for Seller Protection as long as the transaction follows Seller Protection guidelines.
If we decide that the payment is most likely fraudulent, it will be automatically cancelled.
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What is Payment Review and how do I integrate it?The Payment Review feature identifies high-risk transactions and notifies merchants of the review so they can hold shipments until PayPal has evaluated the transaction risk. PayPal currently notifies merchants of the review through email and transaction status within their PayPal account. For transactions on eBay, eBay API and Why is the payment I received under review?PayPal reviews all transactions to help sellers avoid risk. If we think that a payment might be risky or fraudulent, we'll review it and ask you to wait until our review is complete before shipping. This review can take up to 24 hours. We'll let you know by How will PayPal let me know when a payment is under Payment Review?You'll receive an email letting you know that a payment is under Payment Review and another email when the review is complete. You'll also find this information on the Transaction Details page. If you use PayPal Instant Payment Notification (IPN) or an API, the payment appears as Pending Where can I find transactions that are under Payment Review?Your Account Overview and the Activity page will note whether a payment is being reviewed. We'll also email you to let you know we're reviewing a transaction. What does the status of my PayPal payments mean?Here are some definitions to help you understand the status of a payment you send: Cancelled: You cancelled your payment, and the money was credited back to your account. Cleared: Money from an eCheque that you sent has been deposited in the recipient’s account. Cleared by Payment Review: What SDK do I use for Website Payments Pro UK?Because Website Payments Pro UK accounts are based on Payflow Pro, UK merchants can use the same SDKs as those used by the US and AU merchants for posting transactions via .NET, Java or via HTTPS (for example, PHP, Perl, Ruby, etc.). The UK Website Payments Pro uses My payment wasn't flagged for Payment Review. Does that mean that PayPal has cleared it and it is protected?No. Payments that aren't flagged for Payment Review follow the normal Seller Protection guidelines. For full details about the eligibility requirements of PayPal Seller Protection, click Legal at the bottom of any PayPal page, then click User Agreement for PayPal Service. What is an unauthorised PayPal payment?An unauthorised payment could be any payment made from a credit card, bank account or PayPal account without the account owner's permission. If our system detects that a payment is abnormal, we'd place a hold on it to determine if it’s authorised. The funds can't be withdrawn What are Smart Payment Buttons in Express Checkout?Express Checkout’s Smart Payment Buttons feature gives merchants a variety of ways to customize payment buttons on the checkout page. With Smart Payment Buttons, you can choose: The size, color, and shape of not just your PayPal checkout button, but also buttons for other, multiple alternative payment methods My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons aren't processing, so you see an error message like the following: Things don't appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a new, What is Preselling?If campaign owners accept payments independent of their reward based campaign for the future delivery of a product or service it is considered Preselling. When campaign owners engage in preselling, PayPal may hold the money to help ensure that buyers receive the product or service they When I authorise a payment, what funding sources will be used to capture the funds?When the merchant captures the authorisation, the currency in which the item is priced is used first. If this currency is not sufficient, your primary balance will be used to fund the transaction. The exchange rate used to convert your balances to the seller's designated currency is whatever What are the differences between the Express Checkout payment actions?Express Checkout offers three payment options: Authorization Order Sale Authorization Use the Authorization option to place a hold on funds. When you submit an authorization, you're asking PayPal to check whether the funds are available, and if they are, to hold them for 72 hours. You have What are the available payment methods for PayPal for Marketplaces?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. With PayPal for Marketplaces, your customers can pay with any of My buyer filed a dispute, claim, or chargeback, and the payment is on hold in my PayPal account. What should I do?If a buyer files a dispute, claim, or chargeback against you, the funds will be held in your account and won’t be available for use or withdrawal, until the case is resolved. This ensures that there is money available if you need to refund your buyer. You can use What are the minimum required fields I have to use in the PHP Web Console to make a Direct Payment API call?These are the minimum required fields: Provide a MerchantSessionID. On the Card Owner page, check the box for an address. On the Card Owner page, specify the Payer Country (United States) and Payer (must be a properly formatted email address). On the Address page, pass the Postal Code, How do I pay for a payment request or invoice on PayPal?Here's how to pay a payment request or invoice: Go to Activity. Locate the invoice or payment request, and click Send Payments. Review the information and click Send Payment Now. If you don’t have a PayPal account, you can click Pay Now button in the payment request or What is FATCA?FATCA is the Foreign Account Tax Compliance Act, which is a United States law designed to combat tax evasion by U.S. persons (individuals or entities) that fail to report income related to non-US accounts. FATCA requires some of PayPal's non-US subsidiaries to collect information from their account holders What are reserves? Why is there a reserve on my PayPal account?A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that you’re able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use
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