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Help Centre > Claims and Limitations/Close a dispute > How do I issue a full refund to close the dispute?

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How do I issue a full refund to close the dispute?

To close a transaction dispute, you can issue a full or partial refund to the buyer. Here's how to issue a full or partial refund:

  1. Go to the PayPal website and log in to your account.
  2. Click Resolution Centre at the top of the page.
  3. Select Open cases in the drop down box and locate the transaction.
  4. Click the Case ID under the Case column.
  5. Click Grant a full refund or Offer a partial refund.

If you send a full refund, the dispute is closed. You may offer a partial refund to resolve your dispute. If the buyer agrees to your request, your dispute is closed. If you offer a partial refund for less than the amount than the buyer requests, the buyer will have a chance to accept or deny their offer.

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