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Help Centre > My Account/Verify your account > Can I request a new PayPal code to confirm my cards?

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Can I request a new PayPal code to confirm my cards?

Yes. If you've lost or are unable to locate your confirmation code on your card statement, you can request a new one.

Here's how to request a new PayPal code to confirm your credit card:
  1. Go to Wallet.
  2. Click on the card you requested to confirm.
  3. Click Get a New Code.

You can request a new PayPal code up to 2 times. When you request a new PayPal code, we'll charge your card another 3 SGD. The previous PayPal code expires and only the code generated from the latest request is valid.

This charge and a 4-digit PayPal code will appear on your card statement within 2 to 3 business days. The code sequence appears as PayPal*1234CODE. You'll need the first 4 digits to confirm your card. We'll refund the charge to your credit card once you have confirmed your credit card. This may take up to 30 days to appear on the card statement.

If you can't access your card transaction history or online statement, or if this 4-digit code is unavailable online, check your next paper statement or contact your bank for this code. Please allow up to 3 business days after requesting the confirmation before you contact your bank. We cannot provide you with the 4-digit confirmation code by any other method.
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