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Help Centre > My Account/Log in and password help > I tried different passwords and still couldn’t log in to my PayPal account. What do I do now?

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I tried different passwords and still couldn’t log in to my PayPal account. What do I do now?

If you’ve incorrectly entered your password too many times, your account will be temporarily locked as a way to ensure its safety. Please try again a couple of hours later.

If you still can’t remember your password, we suggest that you wait a couple of hours first and then reset it following the steps below:
  1. Go to the password rest page.
  2. Enter the email address that you registered on your PayPal account, and click Next.
  3. Select your preferred option to confirm your account ownership, and click Next.
  4. Follow the instructions on the page.
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