Help Centre > Claims and Limitations/Information on claims and disputes > How can I cancel a buyer complaint?
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How can I cancel a buyer complaint?
Here's how to cancel a buyer complaint:
- Log in to your PayPal account.
- Click Resolve a problem in our Resolution Centre near the bottom of the page.
- Select "Open Cases" in the drop down box and locate your transaction.
- Click Cancel under the Action column for your transaction
- On the "Complaint Details" page, click Cancel Complaint.
- On the "Transaction Disputes" page, indicate the reason for cancelling your complaint and click Cancel.
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You can use What are PayPal disputes and claims?What is a dispute? A buyer can file a dispute in the Resolution Centre within 180 days of purchase if the item ordered doesn’t arrive or is significantly different from the seller’s item description. The buyer will be able to communicate the issue with the seller on a How do I respond to a PayPal dispute filed by my buyer?You can communicate directly with your buyer through a message board in the dispute case. Here's how to respond to a dispute: Go to Resolution Centre. Click View under "Action" next to your case. Respond to the buyer and enter any relevant information (such as tracking information), and then click Send. What's How long will it take for PayPal to investigate my claim?To ensure a fair outcome for both parties in the transaction, we collect information and evidence from various sources while investigating a claim. Most claims are investigated within 10-14 days or less. 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Here are links to some of the more commonly asked questions: How do I link my PayPal and eBay accounts? - Please note that you can I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?If you received a payment notification from PayPal, that means someone has sent you a payment through PayPal. You can accept this payment by signing up for a PayPal account with the same email address you received the notification. In the future, you can also request payments from others How do I withdraw money from my PayPal account balance?You can withdraw funds from your PayPal account to your bank account opened in Singapore or U.S. Here’s how to withdraw funds from your PayPal account: Go to your Account Summary. Click Withdraw money under "PayPal balance" on the left of the page. Enter your withdrawal amount and Do I have to file a PayPal Buyer Protection claim within a certain timeframe?Yes. The first step is to open a dispute within 180 days of your payment and try to work out the problem with the seller through the Dispute Resolution process in the Resolution Centre. If you're unable to resolve the dispute, you can escalate it to a claim
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