Ask our Business Community
Get started and join the conversation to use PayPal for business in the Headstart Community.
What are some reasons why my payment would be held?
In deciding whether to apply payment holds, PayPal reviews many factors including:
- Account tenure
- Transaction activity
- Business type
- Past customer disputes
- Overall customer satisfaction.
Holds are typically placed on:
- New sellers or sellers who have limited selling activity - until they build up a history of successful transactions
- Merchants selling in higher-risk categories like electronics or tickets, where we see higher levels of chargebacks and disputes
- Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.
What are some best practices regarding security?When you design web-based applications that interact with PayPal, you need to make them as secure as possible. We have some tips for doing just that. Use HTTPS First, secure your server. Always host your application on an SSL-enabled web server. Set up an SSL certificate for What are reserves? Why is there a reserve on my PayPal account?A reserve is a balance amount temporarily held in your PayPal account. It helps make sure that you’re able to cover potential transaction losses from chargebacks, claims or payment reversals filed by your buyers, where no other funds are available. The reserved amount will be unavailable for use When will the hold on my eBay payment be released?If your account is subject to payment holds, the best way to get your funds released is to post quickly and use a postal service that provides tracking and delivery confirmation. Typically, you can access your payments in 21 days or even sooner if you follow good shipping practices: When I authorise a payment, what funding sources will be used to capture the funds?When the merchant captures the authorisation, the currency in which the item is priced is used first. If this currency is not sufficient, your primary balance will be used to fund the transaction. The exchange rate used to convert your balances to the seller's designated currency is whatever What are the differences between the Express Checkout payment actions?Express Checkout offers three payment options: Authorization Order Sale Authorization Use the Authorization option to place a hold on funds. When you submit an authorization, you're asking PayPal to check whether the funds are available, and if they are, to hold them for 72 hours. You have What are the available payment methods for PayPal for Marketplaces?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. With PayPal for Marketplaces, your customers can pay with any of Why are my PayPal reports missing transactions, or why don't they reconcile?Issue Data is missing from your PayPal reports. Cause System issues at PayPal can compromise the completeness of your report data. Solution If your PayPal reports are missing transactions or don't reconcile, visit PayPal Status to check for known system or reporting issues. If there are no known reporting Why did I get the error "Sorry, your last action could not be completed" with my Yahoo store?Cause This error can occur because you're using URL masking or framing, or have a Yahoo Store with domain forwarding enabled. Solution Find the following line in the HTML code of your PayPal Standard button: <form action="https://www.paypal.com/cgi-bin/webscr" method="post"> Add target="paypal" to that line, so that it matches What are micropayments?PayPal's micropayments price is 5% + $.05 and is designed for merchants who process low-value transactions (typically under $12 in value). The micropayments rate is available to all merchants and in all countries where Business accounts are available. If you sign up for micropayments, you will be charged Why has my PayPal payment to an overseas charity failed?Due to regulatory requirements, users with Singapore PayPal accounts cannot make payments to Non-Profit Organizations (NPOs) and charities registered outside of Singapore. Please reach out to the NPO or charity to find out other payment options apart from using your PayPal account. You're always welcome to support locally-registered Why was my PayPal payment refused, refunded or unclaimed?To find out why your payment hasn’t been claimed yet or was denied or refunded, please contact the person you sent your payment to. Denied: If your payment was denied, it means that the recipient chose not to accept it. A payment can also show "denied" when a What if the name on my PayPal account and bank account are different?To ensure successful transfers and withdrawals, the name on your PayPal Singapore account should match the name on your bank account. If the name on your bank account differs in any way, check with your bank to make sure that transfers will go through. If they won’t, you’ll Can customers pay with PayPal across all merchants in my marketplace, if some merchants don't have PayPal accounts?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. Yes, but a merchant without an account must complete PayPal signup I received a payment notification email, but the payment doesn't appear in my PayPal account. Why?If you’re notified that you’ve received a payment, but you don’t see it in your PayPal account, there are a number of possibilities: You may have the email address on your account, but you haven't confirmed it. You need to confirm your email address to prove that you What are holds and disbursements?Important: PayPal for Marketplaces is a limited-release solution at this time. It is available to select partners for approved use cases. For more information, reach out to your PayPal account manager or contact a PayPal Partner Expert. When they sign up for PayPal for Marketplaces, partners and merchants What are Reference Transactions (tokenization)?When you perform a transaction, you generate a Transaction ID. You can use this ID, or token, to initiate subsequent transactions, even when you're not storing the credit card information in your local database. This can save you from: Having to ask the buyer for their credit card What errors can be produced when using PayPal APIs?For a complete list of API error codes, see the API Error and Warning Codes page on the PayPal Developer Portal.What are the minimum required fields I have to use in the PHP Web Console to make a Direct Payment API call?These are the minimum required fields: Provide a MerchantSessionID. On the Card Owner page, check the box for an address. On the Card Owner page, specify the Payer Country (United States) and Payer (must be a properly formatted email address). On the Address page, pass the Postal Code, Why can’t I make a PayPal payment with my American Express card?At the moment, PayPal doesn’t support the following currencies when a payment is made using an American Express card: Brazil Real (BRL) Israel Shekel (ILS) Malaysian Ringgit (MYR) Mexico Peso (MXN) Philippine Peso (PHP) South African Rand (ZAR) New Taiwan Dollar (TWD) Thai Baht (THB) Turkey Lira (TRY)
Related articles are currently unavailable
Video is not available
You were logged out to help protect your account.