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I received a money request or invoice but deleted the email. What should I do?
You can pay a money request or invoice even if you don't have the email:
- Log in to your PayPal account.
- Click History at the top of the page.
- Click Pay under Order status/Actions next to the transaction.
- Review the information and click Continue or Pay to complete your transaction.
If you don't have a PayPal account, you can sign up for one to complete the payment.
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I received a payment notification email, but the payment doesn't appear in my PayPal account. Why?If you’re notified that you’ve received a payment, but you don’t see it in your PayPal account, there are a number of possibilities: You may have the email address on your account, but you haven't confirmed it. You need to confirm your email address to prove that you Will an email be sent to my buyer when I cancel a Money Request/Invoice? No. To avoid confusion, no cancellation email will be sent when you cancel a Money Request or Invoice. Can I cancel a money request or invoice that I've already sent to someone?If you've changed your mind after sending a money request or an invoice, you can cancel it before it's paid. Here's how: Log in to your PayPal account. Click Activity at the top of the page. Click Cancel beside the transaction you want to cancel. Click Yes. A payment request will How do I know my money request or invoice has been paid? After your money request or invoice has been paid: We email you to let you know it has been paid. The Status of the invoice or money request changes to Paid in your transaction history. The money appears in your balance. How do I pay for a payment request or invoice on PayPal?Here's how to pay a payment request or invoice: Go to Activity. Locate the invoice or payment request, and click Send Payments. Review the information and click Send Payment Now. If you don’t have a PayPal account, you can click Pay Now button in the payment request or How do I request payments or send an invoice?You have 2 options to request payments from your friends or customers, even if they don’t have a PayPal account: Send a payment request Send an invoice Here’s how to send a payment request: Go to SEND AND REQUEST. Click Request from friends or customers. Enter Given an email or phone number, how do I check the status of a PayPal account using the PHP API?You can use the GetVerifiedStatus API to retrieve the status of a PayPal account. You’ll need to provide the following account information: Email address Phone number First name Last name What should I do if the top-up amount doesn't show in my PayPal account?It can take up to 4 to 6 business days (or 1-2 business days for DBS/POSB bank account) for the top-up amount to appear in your PayPal account. If you've been waiting longer than this timeframe, please contact your bank to find out if there's any issue on What should I do if my account is restricted because I didn't provide the requested FATCA information?Even if your account is restricted, you'll be able to log in and access the FATCA information. From your account, you can start the certification process by answering a few questions or providing the applicable forms. The certification process is complete when you have: Provided all requested information, What SSN should I use for a Sandbox test account?You need a Social Security Number (SSN) to create a PayPal Payments Pro account. In the Sandbox, use "111" for the first three digits, followed by the two other number sets (a two-digit number and a four-digit number). You can use any set of numbers for the rest What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?When you send a refund using the Issue Refund link, we deduct the total amount of your refund from your PayPal balance. If your PayPal balance does not cover the refund: If you have a confirmed U.S. bank account, we'll withdraw the amount of the refund from your I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?If you received a payment notification from PayPal, that means someone has sent you a payment through PayPal. You can accept this payment by signing up for a PayPal account with the same email address you received the notification. In the future, you can also request payments from others What should I consider when going from the Sandbox to Live PayPal with hosted buttons?When going from the Sandbox to Live PayPal, you need to create new hosted buttons on the Live PayPal site. This ensures that the hosted_button_id value of the button is correct. In PayPal Payments Standard, you can create and store buttons on the PayPal site. These hosted buttons How do I view my merchant billing invoice for the merchant services that I used?On your merchant billing invoice, you will see 4 sections: Account Summary This section summarizes your billing and payment activity from the previous month. It contains 8 rows: Previous Balance: Amount carried forward from previous unpaid invoices. New Charges: All billing activity for the current month. Other Charges: Can I request money from someone who does not have a PayPal account? Yes. Recipients receive an email notification prompting them to sign up for an account. This feature is available for the following Website Payments buttons: Buy Now and Add to Cart buttons. Recipients can pay you with their credit cards through PayPal if you are a merchant. How do I add or change my primary email address?Here's how: Log in to your PayPal account. Select Profile > Profile and settings. Click My business info. Click Update next to Email. Click + to add a new address to your account. Enter your new email address, then click Add Email. PayPal will send a confirmation email My Payments Standard integration isn't processing transactions. What should I do?Issue Transactions involving Website Payments Standard, PayPal Payments Standard, or HTML buttons aren't processing, so you see an error message like the following: Things don't appear to be working at the moment. Please try again later. Cause As of March 29, 2017, PayPal has updated to a What do I use for the StateOrProvince and Country fields when specifying a buyer's address with DoDirectPayment?For U.S. addresses For Country, use "US." For StateOrProvince, use a standard USPS two-letter abbreviation for the name of the state, possession, or territory. USPS keeps a list of official state name abbreviations. For Canadian addresses For Country, use "CA." For StateOrProvince, use a standard Canadian two-letter abbreviation Why is the payment I received under review?PayPal reviews all transactions to help sellers avoid risk. If we think that a payment might be risky or fraudulent, we'll review it and ask you to wait until our review is complete before shipping. This review can take up to 24 hours. We'll let you know by
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