• All About PayPal
  • Payments
  • My Money
  • My Account
  • Claims and Limitations
  • Merchant
  • Products & Services
  • US Tax Information

Why was my payment declined?

When you add a new card to your PayPal account, we'll send up to a $1 USD (or it's equivalent in your local currency) authorisation to ensure that the card is active. However, your card issuer declined this charge.

What to do:  Contact your card issuer to find out why the authorisation from PayPal was rejected. After they correct the problem, you may try to add your card again.

Was this article helpful?
Payment Declined (21753 views)

More ways to get help

Resolution Centre
Fix transaction and account-related issues
Community Forum
Join the discussion with PayPal customers
Tax centre
Get your 1099-K and other tax info here
Business Help
Get help with using any of our PayPal products
Technical Help
Find out how PayPal works for your business
Contact Us
Contact Customer Service
How are we doing?
Take our survey