Help Centre - Personal Account
  • Home
  • Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

Why is my withdrawal being held for review?

To provide a secure online payment service, our system reviews every transfer before it's released. We may hold some withdrawals for up to 72 hours for further review. This review can happen for various reasons. For example, we may review the transfer if you’ve received a higher-than-usual payment or if you’ve logged in from an unsecured network.

When the transfer passes review, you’ll see the status update to “Completed.” The regular transfer timeframe will then take effect.

More ways we can help

We'll use cookies to improve and customise your experience if you continue to browse. Is it OK if we also use cookies to show you personalised ads? Learn more and manage your cookies