What kind of documentation can I provide to remove my account limitation?
If we’ve limited your account, we may ask you for documentation that helps us confirm you or your business. We may request documentation related to your identity, address, recent name change, or business.
You can find a list of requested documents in the Resolution Center.
Before sending us anything, be sure your document:
- Is legible.
- Shows all 4 corners of the page.
- Doesn’t have information blocked or blacked out.
- Matches the information on your PayPal account.
We accept copies of the following documents as proof of identity:
- Your ID card
- Your driver’s license (the plastic card, not the official letter)
- Your Passport
- Other photo ID issued by a government body
When you send the documents, please make sure that the following information is visible:
- First and last name
- Date of birth
- Issue and expiration dates
- Document ID number
- Front and Back
We don't accept the following documents:
- State medical cards, student cards
- Expired, partial, or obscured documents
Note: If you've recently changed your name and your document doesn't match with PayPal, we may ask for more documentation that shows the name change.
There are a variety of documents that can serve as proof of address, including not limited to:
- Government Issued Documents and Letters
- Financial Statements (from licensed institutions/banks)
- Utility Bills
- Insurance Letters/Statements and Pay slips
When the required steps have been completed, the review of the account usually takes 3 business days. We'll contact you via email once the review is completed.