How do I return an item to the seller?

If the case is decided in your favour, you must return the item to the seller within 10 days and let us know the tracking number and shipping company.  Please follow our specific instructions when sending the item(s) back.

Check the email we sent or your Resolution Centre to see what you need to do.   

You’ll have to cover the return shipping costs.  When we confirm the item is returned, we’ll refund you. Refunds to bank accounts can take up to 5 days, while refunds to credit or debit cards can take up to 30 days.