A partial refund can be offered by a seller to resolve a dispute. You can accept or refuse a partial refund in your Resolution Center.

Here's how to accept or refuse a partial refund:

1. Go to  your  Resolution  Center. (The Resolution Center is accessible via the 'Help' link on the PayPal app.)  
2. Click Respond next to your case.
3. Accept the seller's refund offer or suggest a different amount.
4. Click Submit.   

You've 10 days to accept or deny a partial refund offer before it expires.