Trusted and secure international payments for One IBC

Jul 13 2020 | Andrew Munro

One IBC helps businesses expand overseas. The international provider of corporate services selected PayPal to help new and existing customers pay with confidence.
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Expanding overseas is a big step for any business, and One IBC wants to help. The global corporate services provider advises on international incorporation, accounting, banking, legal and investment matters. It is expanding its own business too, with offices in Asia, Europe and the USA, and a growing range of business services.

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Enabling international customers to pay with confidence.

With customers in different parts of the world, One IBC wanted a payment partner that was widely known and trusted. The services that One IBC provides can be commercially sensitive and involve the exchange of confidential information, so it needed a partner that would help build confidence in new and existing customers.

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A reliable partner to help build a global business.

One IBC considered many possible providers but chose to partner with PayPal because it has over 300 million users in 200 markets. As One IBC’s Operation Director Tyler Wong says, “most of our clients already have a PayPal account which makes it really convenient for them to pay us.”

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Growing business through confidence and trust.

One IBC now provides a payment option that is easy to use, secure and trusted around the world. As a result, its clients feel safer and more confident. Displaying the PayPal logo on its site also helps attract new business, supporting One IBC’s international growth strategy.
 

“We can rely on PayPal to keep information secure, which strengthens trust with both new and existing clients. Customers have told us they feel safer and more confident using our services when they see the PayPal logo and that’s an advantage that helps us attract more customers to use our services. PayPal is an integrated part of our success story and we hope our partnership will continue to strengthen in the coming years.”

Tyler Wong, Operation Director, One IBC

 
Read about how PayPal supports international business by providing a well-known, trusted brand and by making it simple to pay in different currencies, here.
 
The contents of this site are provided for informational purposes only. The information in this article does not constitute legal, financial, IT, business or investment advice of any kind and is not a substitute for any professional advice. You should always obtain independent, professional accounting, financial, IT and legal advice before making any business decision.

Frequently asked questions.

You can use the PayPal app to make mobile payments quickly from your phones or tablets. Our app is available for iOS and Android mobile devices in Singapore. To get started, download the PayPal app in App Store or Google Play, and install it on your mobile device. Simply log in with your PayPal account credentials and you'll be ready to send mobile payments.

If you’re having issues downloading the app, please contact the technical support of the app store on your mobile device for further assistance.

*Check out PayPal Business app if you're selling with PayPal. PayPal Business app lets you create and send invoices on the go, and keep track of your customers' transactions conveniently.
A buyer recently opened a case for a transaction they made with you. We encourage you to work with the buyer through the Resolution Centre to resolve this problem. Most problems can be solved with good communication with your buyer. Look for any emails from your buyer or messages for the case in the Resolution Centre.

Disputes over transactions are a normal part of business. Most cases can easily be resolved through open communication. If the issue cannot be resolved, the buyer can escalate this case. However, if you can’t come to an agreement with your buyer and you need us to help you, you can also escalate your case within 20 days from the date the buyer created the original case.

To escalate your case to a claim, you can go to the Resolution Centre and click on the case, and then click Escalate to PayPal.
There's no charge to open a PayPal account and to transfer funds from your bank account to your PayPal account. There's also no charge to purchase items using your PayPal account.

There are fees in other cases, such as receiving payments for goods and services. Learn more about PayPal seller fees.

For more details on all fee types, please view our User Agreement.
An unauthorised payment could be any payment made from a credit card, bank account or PayPal account without the account owner's permission. If you notice a transaction in your PayPal account that you didn’t authorise, please report it to us right away.

*Have you pre-approved any payment? Before filing a case, make sure that the payment isn't related to a subscription service or automatic payment agreement that you signed up in the past. Check your pre-approved payments now.

To report an authorised payment to us, please follow the steps below:
  1. Go to the Resolution Centre.
  2. Click Report a problem.
  3. Select the transaction you want to report and click Continue.
  4. Select "I want to report unauthorised activity."
  5. Follow the steps to report the transaction.

If you're unable to log in to your PayPal account, please call us.

What's Next?
We'll investigate your case to determine whether there has been an unauthorised transaction eligible for protection. If it's eligible, we'll return the full amount of the payment to your PayPal account. The investigation usually completes in 10 business days and we'll email you the decision. You can also track your case anytime in the Resolution Centre.

Meanwhile, please change your password and security questions to help protect your PayPal account from further unauthorised activities.

The contents of this site are provided for informational purposes only. The information in this article does not constitute legal, financial, IT, business or investment advice of any kind and is not a substitute for any professional advice. You should always obtain independent, professional accounting, financial, IT and legal advice before making any business decision.