Message Center

Just log in to PayPal, go to your Message Center and choose “Ask the PayPal Assistant.” If the PayPal Assistant can’t answer your question you can be transferred to an agent. Agents answer messages between 7AM CST – 10PM CST M-F and 8AM CST to 8PM CST Saturday and Sunday.

To message us on the PayPal app:

1. Tap your Profile Photo. 
2. Tap Message Center.
3. Choose Ask the PayPal Assistant.

Contact Us

To contact us on the website: 

1. Go to our Contact Us page. 
2. Choose the issue that most closely matches your reason for contacting us. 
3. If the information you're shown doesn't answer your question, scroll down.
4. Depending on the issue and whether or not you're logged in, you'll see an option to message us, call us, or use the PayPal chatbot.

To contact us on the PayPal app: 

1. Tap your profile photo. 
2. Choose Help. 
3. Choose the issue that most closely matches your reason for contacting us. 
4. If the information you’re shown doesn't answer your question, scroll down. Depending on the issue, you'll see an option to message us, call us, use the PayPal chatbot, or ask the community.

Calls are answered every day from 8AM – 8PM CST.