Policy Updates

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Past Policy Updates

 

This page informs users in advance of important changes to the PayPal Service, its User Agreement, or other policies. We encourage you to review this Policy Update to familiarize yourself with all of the changes that are being made to the PayPal User Agreement and the other policies. These updates will be posted at least 30 days prior to their effective date.

You do not need to do anything to accept the changes as they will automatically come into effect on the below date. Should you decide you do not wish to accept them you can notify us before the above date to close your account immediately without incurring any additional charges.

*For past policy updates between Sep 2013 and Dec 2018, please view this pdf.

 

Notice of Amendment(s) to Russia PayPal Agreement(s)

Issued: 29 January 2021

 

This Page

This page displays policy updates which notify users of important changes to the Russian PayPal User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement

Effective: 26 February 2021

We are revising the listed exclusions to PayPal’s Buyer Protection and Seller Protection to be globally consistent and to clarify which transactions are eligible for protection.

  • We are revising PayPal’s Seller Protection so it does not apply where a merchant ships a physical item or fulfills a purchase order more than two days after being notified by PayPal that the transaction is being disputed, reversed, or is otherwise unauthorized.
  • We are clarifying our PayPal Payouts and Mass Pay services terms, including that they may only be used to make multiple or bulk payments, not individual or other ineligible payments, and that merchants are responsible for obtaining the applicable consents from their payout recipients.  
  • We are clarifying the terms that govern communications between you and PayPal.
  • We are clarifying PayPal’s data protection roles and responsibilities in connection with the processing of personal data using the PayPal services.

 

To review the updated User Agreement, please click HERE.

 

Notice of Amendment to PayPal Legal Agreements

Issued: September 29, 2020

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on.

 

October 22, 2020.

In the event you would prefer to decline these changes, you can close your account prior to October 22, 2020, without incurring any additional charges.

Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not mentioned in this document. This does also apply where we have corrected or standardised numbering and references.

 

UPDATES TO THE PAYPAL USER AGREEMENT

Effective date: October 22, 2020

  • Please click HERE to view an updated copy of the intended changes. We are establishing a dispute fee and its terms and conditions for sellers.
  • You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

 

Notice of Amendment to PayPal Legal Agreements

Issued: July 8, 2020

 

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on

 

31 July 2020

In the event you would prefer to decline these changes, you may close your account prior to 31 July 2020.

All changes and updates to the legal agreements are on this page highlighted in italic. This highlighting shall ensure better traceability of the changes and updates applied.

Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted. This does also apply where we have corrected or standardised numbering and references.

Updates to the PayPal User Agreement

Effective date: 31 July 2020

  • Please click HERE to view an updated copy of the intended changes.

Our New Cross-Border Business Model

We will only support cross-border payments: you will be able to use PayPal Services as normal, but only to make payments to international PayPal users or receive payments from international PayPal users. You will not be able to send or receive payments from Russian PayPal users.

We included the relevant details in Key Risks and Terms, section Opening an Account and removed domestic payments’ fees from the Table of Fees.

Making A Payment – Buyer Protection

In this section, we have reworded the PayPal Buyer Protection Policy for global alignment. Below, the entire text appears in italic as it is new – where we have added substantially new stuff, this has been underlined to be highlighted.

When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal Buyer Protection. When applicable, PayPal Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. PayPal determines, in its sole discretion, whether your claim qualifies for PayPal Buyer Protection. PayPal’s original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process.

IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Further, PayPal requires its consumers to attempt to contact or otherwise attempt to resolve their issue with their merchant directly prior to filing a dispute or claim with PayPal. PayPal reserves the right to deny or disallow claims where the consumer failed to attempt to work directly with the merchant to resolve their issues.

PayPal Buyer Protection program may apply when you encounter these specific problems with a transaction:

  • You didn’t receive your item from a seller (referred to as an “Item Not Received” claim), or
  • You received an item, but the item isn’t what you ordered (referred to as a “Significantly Not as Described” claim).

If you believe that a transaction made through your PayPal account was not authorised by you, this type of claim is different from the Purchase Protection program, and is described below under Liability for Unauthorised Transactions and Other Errors.

Item Not Received claims

Your claim will not qualify for a refund under PayPal Buyer Protection program for an Item Not Received claim, if:

  • You collect the item in person, or arrange for it to be collected on your behalf, including if you use PayPal in a seller’s physical store, or
  • The seller has provided proof of shipment or proof of delivery.

If the seller presents evidence that they delivered the goods to your address, PayPal may find in favour of the seller for an Item Not Received claim even if you claim you did not receive the goods.

Significantly Not as Described claims

An item may be considered Significantly Not as Described if:

  • The item is materially different from the seller’s description of it.
  • You received a completely different item.
  • The condition of the item was misrepresented. For example, the item was described as “new” but the item was used.
  • The item was advertised as authentic but is not authentic (i.e. counterfeit).
  • The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.
  • You purchased a certain number of items but didn’t receive them all.
  • The item was damaged during shipment.
  • The item is unusable in its received state and was not disclosed as such.

An item may not be considered Significantly Not as Described if:

  • The defect in the item was correctly described by the seller in its description of the item.
  • The item was properly described but you didn't want it after you received it.
  • The item was properly described but did not meet your expectations.
  • The item has minor scratches and was described as “used."

Ineligible items and transactions under PayPal Buyer Protection

Payments for the following are not eligible for reimbursement under PayPal Buyer Protection:

  • Real estate, including residential property.
  • Financial products or investments of any kind.
  • Businesses (when you buy or invest in a business).
  • Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats.
  • Significantly Not as Described claims for wholly or partly custom-made items or items picked up in person.
  • Donations including payments on crowdfunding platforms.
  • Items prohibited by the PayPal Acceptable Use Policy.
  • For Item Not Received claims, items which you collect in person or arrange to be collected on your behalf, including items bought in a seller’s store location.
  • Industrial machinery used in manufacturing.
  • Anything purchased from, or an amount paid to, a government agency.
  • Stored value items such as gift cards and pre-paid cards.
  • Gambling, gaming and/or any other activity with an entry fee and a prize.
  • Personal Payments.
  • Payments sent using PayPal to any bill payment service.
  • Payments made using PayPal Payouts and Mass Pay or guest checkout transactions (i.e. not sent using your PayPal account).
  • Items intended for resale, including single item transactions or transactions that include multiple items.

Transaction eligibility for PayPal Buyer Protection

To be eligible for PayPal Buyer Protection you must meet all of the following requirements:

  • Have a PayPal account in good standing.
  • Pay for the eligible item from your PayPal account.
  • Attempt to contact the seller to resolve your issue directly before filing a claim dispute under PayPal’s Purchase Protection through the Resolution Center.
  • Respond to PayPal's request for documentation and other information within the time requested.
  • Open a dispute in the Resolution Center within 180 days of the date you sent the payment and follow our online dispute resolution process.
  • Not have received a recovery or agreed to an alternative resolution related to your purchase from another source.
  • You have contacted the seller directly and attempted to resolve your transaction related issue.

Our online dispute resolution process

If you’re unable to resolve a transaction related issue directly with a seller, you must follow our online dispute resolution process through the Resolution Center to pursue a claim under our Purchase Protection program. You may also file a claim (Step 2 below) by calling us and speaking to an agent. The steps you must follow are described below, and if you do not follow these steps your claim may be denied:

Step 1: Open a dispute within 180 days of the date you made the payment. This might allow you to start a direct conversation with the seller regarding your issue with the transaction that may help resolve the dispute. If you are unable to resolve the dispute directly with the seller, proceed to Step 2. We will place a hold on all funds related to the transaction in the seller's PayPal account until the dispute is resolved or closed.

Step 2: Escalate the dispute to a claim for reimbursement within 20 days after opening the dispute, if you and the seller are unable to come to an agreement, or we will automatically close the dispute. You can escalate the dispute to a claim for reimbursement through the Resolution Center. The seller or PayPal may also escalate the dispute to a claim at this point. PayPal may ask you to wait at least 7 days from the dispute filing date to escalate the dispute.

Step 3: Respond to PayPal’s requests for documentation or other information, after you, the seller or PayPal escalates your dispute to a claim for reimbursement. PayPal may require you to provide receipts, third party evaluations, police reports or other documents that PayPal specifies. You must respond to these requests in a timely manner as requested in our correspondence with you.

Step 4: Comply with PayPal’s shipping requests in a timely manner, if you’re filing a Significantly Not as Described claim. PayPal may require you, at your expense, to ship the item back to the seller, to PayPal or to a third party (which will be specified by PayPal) and to provide proof of delivery.

Proof of delivery means:

  • For tangible items online documentation from a postal company that includes the status of “delivered” (or equivalent), the date of delivery, and the recipient’s address, showing at least the city or postal code (or international equivalent).
  • For intangible or virtual items or services you must provide compelling evidence to show the purchase order was fulfilled, including the date the item or service was provided and the recipient’s address (email/IP, etc.) where applicable.​

Step 5: PayPal will make a final decision (including automatically closing any dispute or claim), in its sole discretion, based on the coverage and eligibility requirements set forth above, any additional information provided during the online dispute resolution process or any other information PayPal deems relevant and appropriate under the circumstances.

In the event that PayPal makes a final decision in favour of the buyer or seller, each party must comply with PayPal's decision. If PayPal finds in favour of a buyer, PayPal will reimburse the buyer for the full purchase price of the item and original shipping costs. In a seller loses a claim, the seller will not receive a refund on the PayPal fees associated with the transaction. If a seller loses a Significantly Not as Described claim due to the item sold being counterfeit, the seller will be required to provide a full refund to the buyer and will not receive the item back

Note that when you are making Digital Goods Micropayments Purchases, there are special rules that apply and that include pre-determined thresholds where we may, at our discretion, reverse the transaction without requiring you to take further action. We may limit the number of automatic reversals that you benefit from, but, even if that is the case, you will still be able to follow PayPal's standard dispute resolution processes described above.

Dispute with us or your card issuer

If you used a debit or credit card as the payment method for a transaction through your PayPal account and you are dissatisfied with the transaction, you may be entitled to dispute the transaction with your card issuer. Applicable card chargeback rights may be broader than those available to you under PayPal’s Purchase Protection program. For example, if you dispute a transaction with your card issuer, you may be able to recover amounts you paid for unsatisfactory items even if they don’t qualify for protection under a Significantly Not as Described claim with us.

You must choose whether to pursue a dispute with PayPal under our Purchase Protection program, or to pursue the dispute with your card issuer. You can’t do both at the same time or seek a double recovery. If you pursue a dispute/claim with us and you also pursue a dispute for the same transaction with your card issuer, we’ll close your dispute/claim with us. This won’t affect the dispute process with your card issuer. In addition, if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim with us later.

If you choose to dispute a transaction with PayPal and we decide against you, you can seek to pursue the dispute with your card issuer later. If PayPal does not make a final decision on your claim until after your card issuer's deadline for filing a dispute, and because of our delay you recover less than the full amount you would have been entitled to recover from the card issuer, we will reimburse you for the remainder of your loss (minus any amount you have already recovered from the seller or your card issuer).

Before contacting your card issuer or filing a dispute with PayPal, you should contact the seller to attempt to resolve your issue in accordance with the seller’s return policy.

Receiving Payments – Impact of PayPal Buyer Protection on Sellers

We have amended the wording in the "Impact of PayPal Buyer Protection on Sellers" sub-section and replaced the existing second paragraph with the following wording (the first paragraph of the sub-section remained unchanged):

If you lose a claim under PayPal Buyer Protection in any country:

  • You must forfeit the full purchase price of the item plus the original shipping cost. In some cases you may not receive the item back.
  • You will not receive a refund of the PayPal fees that you paid in connection with the sale.
  • If the claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back plus pay for return shipping costs.
  • If the claim was that the item received was Significantly Not as Described and related to an item you sold that is counterfeit, you will be required to provide a full refund to the buyer and you may not receive the item back.
  • PayPal will not arrange for or require a return of merchandise if you fail to respond to the case for a Significantly Not as Described claim.
  • You may be required to accept the item back by paying for return shipping cost for a Significantly Not as Described claim at PayPal's discretion.

If you accept PayPal payments from buyers for goods or services you sell through eBay, then you need to read and understand the eBay Money Back Guarantee program. Unless you opt out by calling eBay, PayPal will treat eBay’s decisions in favour of your buyers under that program as a basis for reversing a PayPal payment made to you. If the balance in your cash account or business PayPal account is insufficient to cover the amount, we may:

  • place a hold on your PayPal account until sufficient funds become available in your PayPal account to cover the amount; or
  • create a negative balance in your PayPal account.

Receiving Payments – PayPal Seller Protection

As with PayPal Buyer Protection, in this section we have reworded the PayPal Seller Protection Policy for global alignment as follows.

What’s eligible

If you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks, you may be eligible for reimbursement under PayPal Seller Protection. When it applies, PayPal Seller Protection entitles you to retain the full purchase amount. There is no limit on the number of payments for which you can receive coverage. By accessing the transaction details page in your PayPal account you can determine whether or not your transaction is eligible for protection under this program

PayPal Seller Protection may apply when a buyer claims that:

  • They did not authorise, or benefit from, funds sent from their PayPal account (referred to as an “Unauthorised Transaction” claim), and the Unauthorised Transaction occurs in an environment not hosted by PayPal; or
  • They didn’t receive the item from you (referred to as an “Item Not Received” claim) and files a chargeback with their issuer.
  • PayPal Seller Protection may also apply when a transaction is reversed because of a successful chargeback by a buyer or when a bank funded payment is reversed by the buyer’s bank.

    This section describes PayPal Seller Protection as it applies to you, but you should also be familiar with the Impact of various purchase protection processes on sellers.

Basic requirements

To be eligible for PayPal Seller Protection, all of the following basic requirements must be met, as well as any applicable additional requirements:

  • The primary address for your PayPal account must be in Russia.

  • The item must be a physical, tangible good that can be shipped, except for subject to the Goods Additional Requirements.

  • You must ship the item to the shipping address on the transaction details page in your PayPal account for the transaction. If you originally ship the item to the recipient's shipping address on the transaction details page but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of delivery.

  • You must respond to PayPal's requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the Resolution Center. If you do not respond to PayPal’s request for documentation and other information in the time requested, you may not be eligible for Seller Protection.

  • If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment.

  • Provide proof of shipment or delivery.

  • The payment must be marked "eligible" or "partially eligible" in the case of Unauthorized Transaction claims, or “eligible” in the case of Item Not Received claims, for PayPal Seller Protection on the "Transaction Details" page.

    Item Not Received additional requirements

    To be eligible for PayPal’s Seller Protection program for a buyer’s Item Not Received claim, you must meet both the basic requirements and the additional requirements listed below:

  • Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “eligible” for PayPal’s Seller Protection on the Transaction Details page.

    Intangible Goods additional requirements

    For the sale of intangible goods and services to be eligible for PayPal’s Seller Protection, the sale must meet the basic requirements and the following additional requirements:

     

    • Integration requirements
    • Where you have integrated a PayPal checkout product, you must be using the current version of that product if you are accepting payments directly via a website or mobile optimized website; or
    • Ensure you are passing session information to PayPal at checkout if you are integrated with PayPal via a third party or if you have a native app integration.
    • Other integration requirements may apply depending on your business model. We will let you know those requirements ahead of time, if needed.
    • Paid Standard Transaction Fees on the sale.
    • Delivered the item and provide Proof of shipment or delivery for Intangible Goods.
    • For the sale of digital goods or licenses for digital content to be eligible for Seller Protection you must have paid standard transaction fees on the sale.

    Establishing proof of delivery or proof of shipment

    Physical Goods

    The following is required as proof of shipment or delivery for physical goods:

    Proof of shipment

    Proof of delivery

    Online or physical documentation from a shipping company that includes:

  • Date of shipment

  • An address for the recipient that matches the shipping address on the Transaction Details page, or

  • An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).

  • Online or physical documentation from a shipping company that includes:

  • Date of delivery and ‘delivered’ status

  • An address for the recipient that matches the shipping address on the Transaction Details page

  • An address for the recipient showing at least the city/state, city/country, or zip/postal code (or international equivalent).

    IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure, especially when shipping goods internationally, that your carrier can provide ‘delivered’ status at the correct address, or your Seller Protection claim may be denied.

  • Intangible Goods

    The following is required as proof of shipment or delivery for intangible goods:

    For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either:

    • Electronically sent to the recipient, including the recipient’s address (email, IP, etc.), where applicable; or
    • Received or accessed by the recipient

     

    Ineligible items and transactions

    Your sale is not eligible for coverage under PayPal Seller Protection if:

  • The buyer claims (either with us or their card issuer) that the item you sent isn’t what was ordered (referred to as a “Significantly Not as Described” claim).

  • It involves an item that PayPal determines, in its sole discretion, is a counterfeit item.

  • It involves an item that you deliver in person, including in connection with a payment made in your physical store.

  • It involves sales that are not processed either through a buyer’s PayPal account or a PayPal guest checkout transaction.

  • It involves items equivalent to cash including gift cards.

  • It involves a donation.

  • It relates to the purchase of a financial product or investment of any kind.

  • It involves a payment sent using PayPal’s friends and family functionality.

  • It involves a payment made using PayPal Payouts and Mass Pay.

  • The item is a vehicle, including, but not limited to a motor vehicle, motorcycle, recreational vehicle, aircraft or boat.

  • Payments made in respect of gold (whether in physical form or in exchange-traded form).

    You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

    To review the updated User Agreement, please Click HERE.

     

    Notice of Amendment to PayPal Legal Agreements

    Issued: January 31, 2020

     

    Please read this document.

    We’re making changes to the legal agreements that govern your relationship with PayPal.

    We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

    There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date.

     

    Updates to the User Agreement

    Effective: March 9, 2020

    We’re unveiling an entirely redesigned User Agreement for our customers. We’ve worked hard to make this new User Agreement a more user friendly experience with content that makes it easier for you to understand your rights and obligations when it comes to using PayPal’s products and services.

    Here’s what we’ve done:

    We’ve redesigned the User Agreement to simplify its format, with new color-coded headings so you can find the information most relevant to your account more easily. We’ve revised and reorganised the content of the User Agreement to be easier to follow and to include information where you’d naturally look for it. Except as described below, we’re not changing the meaning of what we say, only how we say it and where you can find it.

    In addition to redesigning the User Agreement, we’re making the following substantive changes to our terms:

    • We’re updating the notice period for when we make any changes that reduce your rights or increase your responsibilities under the User Agreement. The notice period will be reduced from 30 days to 14 days.
    • We’ve made it clearer when and how our fees are charged.
    • We’re changing that if you are a seller and refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you.
    • We’re updating the agreement to clarify that if you are seller PayPal may provide or make available to you information regarding your Account activity (reports) and unless you notify PayPal in writing of any problem you detect in any reports within 90 days after the date on which you first have access to such reports:
      • you will be deemed to have accepted the reports as accurate and delivered; and
      • PayPal has no obligation to investigate and correct any problem you detect in the reports and has no obligation to refund you.
    • We’re clarifying that sellers must not present any payment method or mark upstream (or at an earlier point in the checkout experience) from the presentment of any of PayPal’s services or marks.
    • We’re clarifying that in order allow PayPal to assess the level of risk associated with business PayPal accounts sellers must cooperate with PayPal’s reasonable requests for financial statements and other documentation or information in a timely fashion.

    To review the updated User Agreement, please Click HERE.

    Notice of Amendment to PayPal Legal Agreements

    Issued: August 1, 2019 (for Effective Dates see each individual agreement below)

     

    Please read this document.

    We’re making changes to the legal agreements that govern your relationship with PayPal.

    We encourage you to carefully review this notice to familiarise yourself with the changes that are being made.

    You do not need to do anything to accept the changes as they will come into effect on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.

     

    Please review the current Legal Agreements in effect

     

    Notice of amendment to the PayPal User Agreement.

    Effective Date: 21 October 2019

    You can find the PayPal User Agreement currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

    1. Currency Conversion Fees

    We are increasing the currency conversion that occurs when receiving other payments (including Mass Payments), withdrawing funds to your bank account (if your PayPal balance is held in a currency other than Ruble, funds withdrawal from your PayPal Account to a bank account) from 2.5% to 3.0%.

    The relevant part of Exhibit A. Table of Fees now reads as follows (with amendments underlined):

    Currency Conversion Fee

    Currency Conversion that occurs when sending a Personal or a Commercial Transaction payment (including conversion of amounts returned to you as refunds or refused payments):

    4% added to the base exchange rate (to form the transaction exchange rate).

    Currency conversion that occurs when receiving other payments (including Mass Payments), withdrawing funds to your bank account (if your PayPal balance is held in a currency other than Ruble, funds withdrawal from your PayPal Account to a bank account):

    3% added to the base exchange rate (to form the transaction exchange rate).

     

     

    Notice of amendment to the PayPal User Agreement.

    Effective Date: August 19, 2019

     

    You can find the PayPal User Agreement currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

    1. Refused Transactions and Refunds

    We are amending section 6.1. (Acceptance of yor e-money transfer), adding section 6.3 (Refused sent by the recipient) and amending Section 3 of the Annex A. (Table of Fees) to clarify what happens when a payment is refused or later refunded by the recipient (including where the original payment involved a currency conversion and where a currency conversion applies to the returned amount). The relevant parts of sections listed above now reads as follows (presented in context with the clause heading, with added wording underlined):

    «6.1 Acceptance of your e-money transfers

    If you are the recipient of a payment and we allow you to refuse a payment or send a refund of that payment to the payer:

    • you alone are (and PayPal is not) responsible for:
      • your legal and contractual obligations towards the payer for any amount you return to the payer; and
      • any difference between the cost to the payer of making the original payment and the value of the amount returned to the payer (for instance, as a result of transaction exchange rate fluctuations) except to the extent that the refund is a payment executed incorrectly by PayPal (see section 12)

     

    « 6.3 Refunds sent by the recipient.

    We may allow the recipient of your payment to:

    • refuse to accept it; or
    • decide to accept it and then use our Service to send you a refund of all or any part of the amount of the payment later.

    We will return the amount of any refused payment or refunded payment to your Balance. We will return the amount of an unclaimed payment to your Balance within 30 Days after the date you initiated the payment.

    If any amount of any payment is returned to you in any of the ways outlined above, we may convert the returned amount for you into either:

    • the currency of the Balance you used for the original payment (before any conversion into the currency received by the recipient happened);
    • the original opening currency of your Account; or
    • US dollars (opening a Balance in that currency for you, if you don’t have one already).

    If the original payment you sent involved a currency conversion and any amount of that payment is returned to you in any of the ways outlined above we will convert the returned amount from the currency received by the recipient as follows::

    • the amount is returned within 1 day of the date of the original payment, we will use the transaction exchange rate applicable on the date of the original payment, so that you receive the original amount (including the currency conversion fee you paid) in the original currency you converted from for the original payment; and
    • if the amount is returned after 1 day of the date of the original payment, we will use the transaction exchange rate applicable at the time of the conversion of the returned amount. See section 2.3 for more information about how we set the transaction exchange rate.

    You agree to bear the currency conversion fee set out at section 3 of the Exhibit A for any currency conversion carried out for you on any amount returned to you in the ways outlined above. The transaction exchange rate includes the currency conversion fee. The transaction exchange rate may be applied immediately and without notice to you. See section 2.13 for more information about the transaction exchange rate.

    We may also automatically withdraw the returned amount from your Balance and transfer the funds back to the funding source you used for the original payment. Withdrawals can also involve a currency conversion – see section 9.

    We may decide to not charge your original Funding Source for the original payment in the first place if the the amount is returned to your Balance as outlined above before the payment from your original Funding Source to PayPal to fund your original payment has settled.

    The returned amount could be lower in value than your original payment amount. This can happen as a result of:

    • the recipient sending you a refund lower in value than your original payment amount. As we are only a payment service provider, we cannot know what you are entitled to from the original payment recipient as a refund or why the recipient sent the refund in a particular amount; or
    • transaction exchange rate fluctuations.

    PayPal is not responsible for any loss resulting from the recipient's decision to refuse or refund your payment, except to the extent that a refund sent by the recipient is a payment executed incorrectly by PayPal (see section 12).»

     

    «3. Other Fees

    Currency Conversion Fee

    Currency Conversion that occurs when sending a Personal or a Commercial Transaction payment (including conversion of amounts returned to you as refunds or refused payments):

    4% added to the base exchange rate (to form the transaction exchange rate).

    Currency conversion that occurs when receiving other payments (including Mass Payments), withdrawing funds to your bank account (if your PayPal balance is held in a currency other than Ruble, funds withdrawal from your PayPal Account to a bank account):

    2.5% added to the base exchange rate (to form the transaction exchange rate).

     

    2. Other changes

    Sections of the PayPal User Agreement have been amended to clarify existing wording and correct minor typographical errors.

     

    Notice of Amendment to PayPal Legal Agreements

    Issued: January 30, 2019 (for Effective Dates see each individual agreement below)

     

    Please read this document.

    We’re making changes to the legal agreements that govern your relationship with PayPal.

    We encourage you to carefully review this notice to familiarise yourself with the changes that are being made.

    You do not need to do anything to accept the changes as they will automatically come into effect on the Effective Dates shown below. Should you decide you do not wish to accept them you can notify us before the above date to close your account (https://www.paypal.com/ru/cgi-bin/?&cmd=_close-account) immediately without incurring any additional charges.

     

    Please review the current Legal Agreements in effect



    Notice of amendment to the PayPal User Agreement.

    Effective Date: April 29, 2019

     

    You can find the PayPal User Agreement currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

     

    1. PayPal Seller Protection

    We clarified the types of Unauthorized transactions that are not covered by PayPal Seller Protection. The relevant part of section 11.2.1 now reads as follows (presented in context with the clause heading, with added wording underlined):

    «11.2 PayPal Seller Protection

    11.2.1 What is PayPal Seller Protection?

    PayPal Seller Protection is protection we provide to Sellers from Claims, Chargebacks, or Reversals that are based on:

    • Unauthorized Transfer (except for any Unauthorized Transfer initiated in an environment not hosted by PayPal); or
    • Item Not Received.

    …»

    2. Other changes

    Sections of the PayPal User Agreement have been amended to clarify existing wording and correct minor typographical errors.

    Notice of amendment to the PayPal Privacy Statement

    We’re making changes to the Privacy Statement that provides information on how we use your data.

    We've provided additional details on how we use data when you transact with your friends, as well as more information on how we use data to prevent fraud and risk.

    You can review the changes and the current Privacy Statement here.