Buyer & Fraud Protection

Check out safer with PayPal. Wherever you shop, whatever you buy, if it's not up to scratch, we can help fix it.

Seller Protection

If you are sent an unauthorised payment – for example, from a hacked account – or a buyer claims they didn't receive their item, our Seller Protection policy covers you for the full amount of the payment on eligible sales. Below are some of the key features of the policy. For more information, see our User Agreement.

Protected Sales

Protected Sales

Proof of Delivery

Proof of Delivery

Items Not Covered

Items Not Covered

Reassuring Buyers

Reassuring Buyers

Resolution Support

Resolution Support

Chargebacks

When a buyer requests a chargeback or payment reversal from their credit card company, PayPal may need to refund the amount to the buyer, so they're happy. We put a hold on the funds in the seller's account until the issue is resolved. We're involved at every step of the process and will keep everyone informed.

We never close

We monitor every transaction, 24/7 to prevent fraud, email phishing and identity theft. Every transaction is heavily guarded behind our advanced encryption. If something seems fishy, our dedicated team of security specialists will identify suspicious activity and help protect you from fraudulent transactions. Remember, we will never ask for any sensitive information.

World-class security

Buy or sell across borders in your currency. We can process 25 currencies from 202 countries and markets and convert them for your convenience. Money is so well-travelled.

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