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Disputes, claims and protections

Open a Dispute
  • What should I do if I have a problem with my PayPal purchase?
Fraud and Security
  • How do I report a fake PayPal email or website?
  • Why is my PayPal account limited?
  • What is PayPal's approach to privacy and the Privacy Statement?
  • What is the PayPal Seller Protection Policy and what items aren’t included?
  • What is Buyer Abuse?
  • How do I report potential fraud to PayPal?
  • How do I know if an email is from PayPal and how do I report a spoof email?
  • What can I do to avoid fraudulent sellers?
Report a Problem
  • I forgot my PayPal password. How can I reset it?
  • How do I report unauthorized PayPal account activity?
  • What is a chargeback and why did I get one?
  • What can I do if I can't log in?
  • How do I prove that I've sent an item to the buyer?
  • I received goods that are not as described for an eBay purchase. Can I dispute the payment?
  • What is Buyer Abuse?
  • How can I make a formal complaint to PayPal?
  • I made a mistake when making a purchase with PayPal. How do I get my money back?
Dispute Status
  • What if I can't resolve my dispute?
  • Can I provide additional information or evidence to help resolve a claim?

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